Customer Success Advocate

Job Ref

CSAPT

**Location**:
Bournemouth

Salary

pro rata

Status

Part Time

Type

Fixed Term Contract

Hours

16

**More details**:
Customer Success Advocate - Part/Time

**Salary**: £21,000 - £24,000 Pro Rata

**Benefits**:

- Company Bonus
- 25 days holiday excl. Bank Holidays
- Healthcare Cashback plan
- Pension scheme
- Annual appraisal with pay reviews
- Progression spines/development plan
- Employee referral scheme
- Company events
- Technology stipend, so you have the flexibility to choose your laptop

Location: Bournemouth/Hybrid
Working hours: 15 hours, (between 09:00-17:30pm).

About Kortext
Kortext is an exciting and fast-growing tech business in the education sector. As the UK’s #1 student learning content and engagement platform partnering with over 100 UK universities and many more worldwide, we need great people to join our team. Our purpose is to support universities in their mission to educate the next generation of difference-makers

Our Values

Job Overview
As part of the Customer Success team, you will provide a single point of contact for our customers, ensuring that their experience with Kortext is successful from beginning to end.
You will be a trusted advisor for their investment, supporting them through every step of their journey with us. You will work alongside the account team to manage the post-sale experience, drive customer satisfaction, and help our customers to grow and achieve their outcomes on the Kortext platform.
We are looking for someone who loves working with customers, thrives as part of a busy team, and can use their strong interpersonal skills to find innovative resolutions to everyday challenges.
As one of our Customer Success Advocates, you will:

- Assist our customers with day-to-day queries
- Solve problems and escalate issues where appropriate
- Process quotes and orders efficiently and accurately
- Work as part of a team to ensure our customers have a great experience with Kortext
- Own a portfolio of accounts and drive business outcomes for your customers
To succeed in this role, you will need to:

- Be passionate about customer service
- Have excellent written and verbal communication skills
- Demonstrate excellent attention to detail
- Enjoy working in a fast-paced and quickly changing environment
- Be a great team player
- Have the ability to think on your feet and solve problems under pressure
- Be a fast learner and show enthusiasm for personal development and learning
- Have great computer skills, including MS Office
- Understand customers’ needs and go above and beyond to meet these
What’s great about our team?
- We are a fast-growing team, with lots of talent and an innovative vision
- We’re friendly and supportive and take pride in helping everyone to reach their potential
- We’re proud of our work - we love our customers and our brand
Work environment: Friendly, business casual dress, remote work opportunities.
We understand that flexibility benefits our people, our teams and our business, wherever possible we will seek to accommodate a blended approach to home and remote working and would consider part time / flexi hours where appropriate.
Equal Opportunities Employer: Kortext is committed to providing an inclusive working environment where our employees can be themselves and everyone has equal opportunity to reach their full potential. We value difference and know that a diverse community makes for greater innovation and brings a breadth of skills, experience and perspectives. We encourage everyone to apply.
Reasonable Adjustments: We recognise that everyone is unique and we encourage you to speak to us should you require any adjustments during the hiring process & your employment.
Charity involvement: Kortext is a proud supporter of and are actively engaged with charities such as: Race for Good, Girl Rising and Student Minds.
Other titles for this role: Customer Service Advisor, Customer Service Representative, Customer Service Advocate, Customer Success Advisor, Customer Success Representative, Junior Account Manager, Digital Product Advisor.