Head of Operations

**Salary**

A competitive salary with a performance-related bonus.

**Basis**

Full Time

**Region**

Dorset

**Date posted**

09/12/2024

**Job reference**

TR000006V0

At Hendy Group, we are proud to have become a leading automotive dealer group employing 1600 colleagues, representing 20+ manufacturer brands across 60 + locations. To continue this success and build for future growth, we are reviewing the way in which we operate to enhance efficiency, streamline communication, and improve collaboration. This desire to continually improve and innovate reflects our commitment to delivering a world-class experience to our customers, creating a great place for careers to flourish for our colleagues and enables us to best serve the communities in which we operate. We are looking for talented individuals to join us as we shape the future of Hendy Group.

**Join our Leadership Team - One Vision, One Team, One Hendy.**

Are you a strategic and driven leader with a passion for operational success? The Hendy Group, one of the UK’s most respected privately owned automotive retail groups is looking for an exceptional **Head of Operations (West) **to oversee and optimise performance across our multi-site dealership network in the South of England.

**About Us**:
At Hendy Group we’ve built a reputation for delivering exceptional customer experiences and operational excellence. With a proud heritage of over 165 years, we represent a wide portfolio of automotive brands, operate across a number of locations and are recognised as the UK’s largest multi-franchise dealership network, employing over 1600 colleagues. We pride ourselves on setting world class standards in the automotive retail, aftersales and parts industry.

**The Opportunity**:
As **Head of Operations** **(West), **you will play a vital role as a member of the Hendy Senior Leadership Team in ensuring our dealerships achieve outstanding results across our retail operations. You will be responsible for overseeing and optimising the operational performance of multiple automotive dealerships. Reporting directly to a Regional Operations Director, you will drive operational improvements and ensure compliance with brand and company standards.

**The Accountabilities**:

- **Strategic Leadership**:Implement the regional strategic plans and ensure alignment with Hendy’s vision, values and long-term objectives.
- **Operational Oversight**:Oversee the day-to-day operations of our dealerships, ensuring the achievement of financial, operational, and customer satisfaction goals.
- **Performance Management**:Monitor and drive dealership performance across sales, aftersales, and service metrics, identifying areas for improvement
- **Team Leadership**:Develop and inspire General Managers, fostering a culture of accountability and excellence.
- **Customer Focus**:Champion a customer-centric approach, ensuring every interaction reflects the high standards of the Hendy Group.
- **Financial Accountability**:Manage budgets, P&L, and KPIs, ensuring sustained growth and profitability.
- **Brand Collaboration**:Work closely with manufacturer partners to maintain alignment with brand standards and strengthen relationships.
- **Continuous Improvement**:Drive innovative strategies to enhance operational efficiency, productivity, and customer loyalty.

**About You**:
To succeed as **Head of Operations** you will need:

- Previous experience in a senior operational role within the automotive or related industry.
- A strong track record of delivering results in a multi-site environment.
- Outstanding leadership and team development skills.
- Commercial acumen and a strong understanding of the automotive retail and aftersales landscape.
- Excellent communication and interpersonal skills, with the ability to build strong relationships.
- A results-driven mindset, with focus on continuous improvement and operational excellence.

**What We Offer**:

- A competitive salary with a performance-related bonus.
- Access to the car benefit scheme.
- Comprehensive benefits, including pension, healthcare, and more.
- Base location flexible within region.
- A collaborative and innovative working environment.
- Opportunities for professional development and career progression.

**Why Hendy Group?**

At Hendy Group, we are dedicated to innovation, customer satisfaction, colleague engagement, and operation excellence. Joining our team means being part of a forward-thinking business with a commitment to excellence and a history of success.