Order and Provisioning Executive

Pragma are a Gamma based company based in Rock business park in Washington, West Sussex. Gamma is a leading supplier of Unified Communications as a Service (UCaaS): we provide voice, data and mobile products and services to the UK, German, Spanish and Benelux business markets.

Gamma is expanding its UCaaS presence in Europe with a family of businesses focusing on digital automation, delivering Gamma-powered services to SME customers via a network of channel partners in Germany, Spain, and the Benelux region.

Our team work fast, with a start-up type of mindset but working within a leading European business.

**Who are we looking for?**

We are looking for a confident and outgoing order and provisioning executive to join the team in our rural office in Washington, West Sussex. The Orders & Provisioning Executive is required to provide customer focused administrative support within the Orders & Provisioning team which manages the onboarding and in-life requirements for our iPECS & Techland customers.

**What will you be doing day-to-day?**
- Provisioning of various products including number ports, iPECS orders, 3rd party orders and Techland orders, in a timely and accurate manner using standard processes and systems.
- Managing basic moves/adds/changes for existing customers
- Managing incoming calls and written correspondence from customers, suppliers and colleagues
- Data entry within the various company systems
- Ensuring all relevant customer documents are received and saved on internal systems
- Liaising with third parties as required including issues and liaising with third parties which would include; updating customer spreadsheets and suspending and reactivating services..

**What you’ll need**
- Excellent attention to detail and accuracy in administrative tasks
- Good listener and communicator, able to deal at all levels and to people of varying technical capability
- Solution and quality focused individual
- Resilient and responsive to change, operating within a fast-paced business telecommunications environment
- Strive for perfection and adopt a ‘right first time’ approach
- Ability to learn new skills and systems quickly
- Customer orientated with an organised and logical approach to fulfilling requirements
- Flexible, able to fit in with business needs around core opening hours
- Demonstrable ability to take ownership and manage multiple tasks of varying complexity whilst maintaining attention to detail
- Ability to take ownership of issues and to resolve them promptly and efficiently
- Positive attitude with a diplomatic approach to working with other teams and suppliers
- A self-organiser with the ability to take responsibility for their own workload as well as learning
- Ability to prioritise and organise workload to ensure that assigned tasks are completed by the end of each working day

**What do we offer?**
- 25 days PTO + bank holidays
- Your birthday off
- Private Medical Insurance
- Electric Vehicle (EV) scheme
- Pension plan
- Enhanced maternity and paternity leave
- Share-save scheme

**Further information**:
We would expect the applicant to be in the office full-time for the first 6 months to learn the processes and we would then offer hybrid working. This would be 3 days working in the office and 2 days from home each week with flexibility on which days are spent in the office.

We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don’t discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility so that you to create a work-life balance and enjoy working here at Gamma.

Please note we only use recruitment agencies registered on our preferred suppliers list and as such, any speculative CVs received will not be considered. Agencies cannot work on this role unless released by Gamma’s recruitment team.