Orders & Provisioning Executive

2 weeks ago


Washington, United Kingdom Pragma Full time

As we move into the next phase, we have a fantastic opportunity to join our Orders and Provisioning Team within a dynamic technology business of high growth.

As an Orders & Provisioning Executive, you will gain an excellent opportunity to work in the heart of our business within a team that is delivering an industry-leading standard of customer service.

Based in our brand new purpose-built office in Washington, West Sussex, our Orders & Provisioning team process orders, provision new cloud services, deliver our monthly bill run and also analyse new and exciting billing offers.

**What you’ll do**:

- Identify, investigate and resolve a query, complaint or general enquiry from customers while processing a variety of order types, provisioning licences and setting up recurring billing.

**What you’ll have**:

- Good organisational skills
- Reliability and dependability
- Self-motivated
- Upbeat and energised
- Flexible and willing to take on a variety of tasks
- Team player
- A passion for technology and excellent customer service
- Excellent telephone manner and written communication skills
- Great attention to detail
- Effective multi-tasking

**Desired skills**:

- Minimum one year’s experience within a customer service/support role
- Industry experience desired but not essential
- Passionate and driven
- Keen to learn and develop skills
- Proactive and hardworking in your approach to work.
- Excellent organisational skills and the ability to work under pressure
- Sense of humour

**Salary**:

- Up to £23,000 depending on experience

**How to apply**:
**Please Note**:

- Own transport is essential due to the rural location of our premises.
- Office hours are: Monday - Thursday 9 am - 5.30 pm, and Fridays 9 am - 5 pm.
- Please refer to our Privacy Policy for information on how we collect, share, store and use your personal data.



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