1st Line Support Helpdesk

2 weeks ago


Brighton, United Kingdom Premier IT Full time

**Role: 1st Line Support Helpdesk**
**£20,000 - £22,000**
My client is a medium sized college based in Brighton, in this role you will be the face of the IT department supporting users (mixture of staff and students).
This role is office based, so you will need to be in a commutable distance.
Preferably we are looking for someone who has previous experience working within the Education Sector. But this isn’t essential.
Knowledge and previous experience working with Macs is preferable and using Wintel systems. Day to day you’ll be providing First Line Helpdesk support to the college and working at the forefront of the support department. You’ll be required to prioritise andlog support requests and liaise with different departments in the business. You will offer first line helpdesk support using your knowledge of Windows Server operations, Active Directory, Exchange management, and Office 365.
**Key Skills/Experience Required**:

- Excellent communication and people skills
- Customer facing experience
- 1st or 2nd line experience ideally within HE sectors, but not essential
- Windows 10
- Active Directory and O365 user account management
- Printer management and laptop builds or VOIP knowledge is advantageous but not essential
Please Note: If this** 1st Line Support Helpdesk **opportunity is not of interest and you know of anyone whom it may be suitable for then please forward this on as our client is looking to interview ASAP.
Mac #Windowsserver #O365 #active directory #exchange #VOIP #printers #hardware


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