1st Line Helpdesk Support Engineer

2 days ago

Brighton, United Kingdom Vero Screening Full time

**1st Line Helpdesk Support Engineer**
**Location**: Brighton, East Sussex (Currently a mix of office and remote working)

**Job Type**: Full Time, Permanent
**Salary**: £22,000-£28,000 per annum, based on experience

**Benefits**: Healthcare, pension, local discounts, and 22 days (rising to 25 days) annual leave plus bank holidays
**About you**:Are you looking to begin a career in IT service support? If so, this role will give you hands-on experience and responsibility for the setup and maintenance of our devices and network systems. Playing a crucial part in enabling the business to operate and deliverto our clients.
As a 1st Line Helpdesk Support Engineer, you will be the first point of contact for technical service requests from your colleagues. You will log and maintain service tickets and provide diagnosis and resolution. Working closely with your team to escalate morecomplex issues with an emphasis on delivering a high level of service with first time fixes to agreed turnaround times.
**To be successful in this role you will need to demonstrate**:

- An IT related qualification, which is equivalent to A-Level or above.
- An understanding of how to build and configure new PCs.
- A good understanding of and experience in using Active Directory, Office 365, Windows 10.
- Ability to prioritise and manage your workloads to meet agreed deadlines.
- A positive and engaged approach to work with a focus on collaboration.
- Excellent phone manner and customer focused
- Able to work under pressure

Work experience in a similar role such as helpdesk support or customer service is beneficial but not essential so long as you meet the above criteria.
**Why work for Vero?**:

- It’s our driving ambition to create value in everything we do.
- We listen, learn and make smart decisions.
- We attract positive and trustworthy employees, who strive to embrace our honest and supportive culture.
- And we’re committed to nurturing our talent and seeing our people flourish.
- We embrace challenges and actively seek out opportunities to excel.

**About us**We’re the largest independent employment screening company in the UK with a significant international service capability. And we’ve worked hard to establish our reputation for excellence in service and technology. Our clients see us as both a critical supplierand a close partner, working collaboratively with their HR teams to onboard their new employees quickly and compliantly. Founded in 2006, we’ve kept pace with sweeping changes in legislation, regulation, and technology during that time. There’s more to employmentscreening than you might think and there’s plenty of exciting change on the horizon.
A basic criminal record check with DBS will be required for all successful applicants, having a criminal record will not necessarily bar you from working with us. This will depend on the nature of the position and the circumstances of your offences.
You may also have experience in the following: 1st Line Support Engineer, MCP, Helpdesk Support Engineer, Microsoft Certified Professional, Network Administrator, IT Service Desk, Active Directory - DHCP, DNS, LDAP and Group Policy, Exchange 2007, LAN, WAN,VPN, VOIP, MPLS networking, Windows XP, 7, MS Office, VMware, SAN storage, SQL Server, Windows patch, Lotus Notes, 2nd Line Support, Systems Administrator, Network Engineer, Systems Analyst, Help Desk, 1st Line Support, etc.
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