IT Support Analyst
2 weeks ago
Good 1st and 2nd line support analyst required to join a creative educational business offering good career development and great working environment.
Based in Brighton city centre, within easy reach of the mainline train station, you will be the on-site point of contact for technical issues and will work collaboratively as part of a wider IT team that are based across different sites.
**_Responsibilities:_**
- Provide 1st and 2nd line user support, escalating issues where needed to the wider team
- Ensure all support queries are logged and prioritised through the Helpdesk ticketing system
- Ensure the network connectivity, phone, wireless service or software issues are escalatedwithin expected time frames.
- Set up lap tops, desk tops, phones and MAC's as needed
- Manage assets and maintain asset log
- Liaise with business system super users to deploy systems/software across user base.
**_Requirements: _**
- 1st line IT support experience
- Experience supporting Microsoft Office, Windows 10/11, 365, Printers ,basic networking protocols - TCP/IP and Active Directory.
- MAC support experience
Any experience with 2nd line support, of patching, or VoIP phones would also be considered desireable.As would experience of providing IT support within a further education setting
This is a fast growing business that will allow you the opportunity to develop your technical skills and offer a fast paced, creative and friendly company to be part of.Starting salary is £24,000 - £26,000 plus good benefits package.
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