Technical Support Analyst

2 weeks ago


Brighton, United Kingdom Forman IT Full time

Our client are a well established MSP based in Sussex. They're actively recruiting for Technical Support Analysts to join a fast growing IT company that provide Technical Support services to various clients across Sussex & London.

**Required Experience**:

- Microsoft Operating Systems (desktop and server 2012 - 2019)
- Office 365 (licensing, setup, migration)
- VMware Esxi/VCentre Server
- Active Directory, Group Policy, DNS, DHCP etc
- VPNs, Router and Firewalls
- Networking - WAN, LAN, Security, SSL, IP Routing, Switching
- Anti-Virus platforms such as Trend Micro
- Backup solutions (Veeam Backup and Replication, Datto)

**What to Expect**:

- 9.5 hours per day, plus either half hour or 1 hour break.
- Start time between 8-9am 38 hours per week across 4 or 5 days
- If 1 hour is chosen, breaks can be split.
- 22 days holiday, plus bank holidays, 2 days taken at Christmas. Plus birthdays off.
- 5+ years plus an extra day, up to a total of 27 days.

**Summary**:

- You will provide technical support from our primary base in Woodingdean Business Park, Brighton.
- An excellent telephone manner is essential and although you will not be customer-facing you must be smart and presentable.
- The successful applicant will be someone who has good experience in solving I.T related problems with at least 2 years in a similar position.
- Microsoft qualifications are beneficial although not a necessity. Training will be provided; however in order to be successful in this role, self-learning is essential.



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