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Patient Services Clerk

2 weeks ago

Poole, United Kingdom The Adam Practice Full time

**About us**

The Adam Practice is a medium business in Poole. We are professional, innovative, collaborative, and our goal is to provide high quality, readily accessible medical and preventative health care within a well organised, efficient, up-to-date, friendly and caring environment.

Our work environment includes:

- Modern office setting
- Wellness programmes
- Growth opportunities
- Flexible working hours
- On-the-job training
- Company perks
- Safe work environment

**Responsibilities**:

- To welcome all patients and visitors to the practice at reception in a courteous and professional manner, ensuring they access services as appropriate and providing additional support as required i.e. interpreters.
- Answer incoming calls and process requests.
- To use the electronic appointment system; booking and cancelling appointments, maintaining and monitoring the system.
- Carrying out a range of administration tasks relating to clinical services and patient care, including data entry on the clinical systems, extracting data, filing and scanning of documents.
- In conjunction with Prescriptions team ensure that requests for repeat prescriptions are generated accurately and efficiently.
- Process incoming and outgoing patients notes and medical reports in line with protocols.
- Opening and distributing post.
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
- To offer general assistance to colleagues/practice teams, communicating with clinical staff to complete requests and resolve problems.
- Opening and closing practice premises and maintaining security.
- Ensure Reception and Waiting rooms/Public areas are kept clean and tidy and reporting problems as they arise.
- Contribute to the practice meeting targets set either internally or external.
- Completing general administrative duties to support the practice operation as required.
- Actively take part in mandatory and internal\external training as requested.
- Be aware of government guidelines in relation to confidentiality, clinical information etc.

**Job Types**: Part-time, Permanent
Part-time hours: 16-23 per week

**Salary**: £9.90-£10.20 per hour

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Free flu jabs
- Free parking
- On-site parking
- Sick pay
- Store discount
- Wellness programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Poole, Dorset: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person