Student Office Administrator

Job number

**ENG03598**
- Faculties

**Faculty of Engineering**
- Departments

**Department of Materials**
- Salary or Salary range

**£40,201 - £44,722 per annum**
- Location/campus

**South Kensington Campus - On site only**
- Contract type work pattern

**Full time - Open ended**
- Posting End Date

**16 Jul 2025**

**About the role**:
This is an exciting opportunity for an experienced administrator to develop their career in a busy teaching environment.

This post is suitable for enthusiastic and meticulously organised applicants, with relevant administrative experience within an education setting to provide high level support to the Student Office team in the Department of Materials.

Based in the Student Office, the Student Office Administrator will support the efficient administration of all taught programmes in the Department of Materials. They will be responsible for administrative aspects of coursework management, work placements/year in industry/exchange programmes organisation and UROP, Erasmus, and occasional students. This involves working closely with the Director of Undergraduate Studies, Senior Tutors, Admissions Tutor(s) and the MSc Course Director.

**What you would be doing**:
Coursework Management
- Working proactively alongside the Senior Tutor and Course Directors to ensure coursework submission and marking is supported:

- Setting up and monitoring all assignments for coursework submissions on Blackboard Learn

and reporting when required to the Senior Tutor(s).
- Responsible for inputting all coursework marks in the department database, including download of student submission files (if required) via Blackboard Learn/TurnitIn.
- Monitoring academic staff coursework marking, contacting academic members regarding late marking, recording and reporting of late marking etc. and reporting when required to Teaching Operations Manager, DUGs and MSc Course Director and following up with DUGs and Senior Tutor where necessary.

Student Support/Exams
- Provide full committee servicing function for the Student Staff Committee Meetings, including making committee arrangements, assisting with the preparation of the agenda and committee papers, taking minutes and carrying out follow-up actions as required.
- Support the Student Office team as a first point of contact for staff, students and other internal/external visitors and callers to the Student Office. This activity includes answering and resolving queries, providing expert advice on teaching policies and processes and escalating information requests when needed.
- Responsible for the implementation of the student laptop scheme including the ‘laptop pool’ and responsible ensuring the exam laptops are updated and maintained.

Work Placements/ Year in Industry/Exchange Programmes
- Responsible for managing and maintaining all information on students doing work placements/year in industry. Including up-to-date student list, company details and contacts, risk assessments, placement provider information forms, placement information forms, organising student presentation days etc.
- Responsibility for setting up and maintaining the Blackboard Learn work placement/year in industry folder including liaising with contacts at other institutions (along with the work placement coordinator) to establish agreed processes and projects available and disseminating this to students.

UROP, Erasmus, and Occasional Student Support

**What we are looking for**:

- Educated to ‘A’ Level standard (or equivalent)
- In-depth knowledge of Higher Education procedures and policies.
- A track record of delivering excellent customer service - on the telephone, via electronic medium and face-to-face.
- Administrative experience, ideally in an educational setting.
- Experience of working with student record databases.
- Experience of taking committee minutes
- Proficiency in a range of computer-based procedures and software packages, including Microsoft Office (Word, Excel, Outlook, Access and PowerPoint)

**What we can offer you**:

- The opportunity to continue your career at a world-leading institution and be part of our mission to continue science for humanity.
- Benefit from sector-leading salary and remuneration package (including 39 days off a year and generous pension schemes)
- Get access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on-site leisure facilities and a cycle-to-work scheme.
- Interest-free season ticket loan schemes for travel
- Be part of a diverse, inclusive, and collaborative work culture with various staff networks and resources designed to support your personal and professional wellbeing.
- Childcare facilities - Early Years Education Centre
- Our flagship sports centre and gym in South Kensington Campus

**Further information**:
Interviews: Will take place in-person **only** the last week of July/first week of August.

**Available documents**:

- Attached documents are availabl