Student Accommodation Office Assistant

Job number

**COO01218**
- Faculties

**Academic Services**
- Departments

**Student Services**
- Salary or Salary range

**£33,810 - £35,719 per annum**
- Location/campus

**South Kensington Campus - Hybrid**
- Contract type work pattern

**Full time - Fixed term**
- Posting End Date

**16 Mar 2025**

**About the role**:
Do you have a flair for excellent customer service? Are you interested in meeting people and supporting them? If so, we have an opportunity for you to join the Residential Services Department at an internationally renowned university.

An exciting opportunity has arisen for an to join the busy Student Accommodation Office Team on a fixed term appointment from late April to 30 September 2025. The role requires you to provide an efficient and consistently high-quality service to all students, prospective students, and staff at all levels across the Imperial.

The Student Accommodation Office provides advice and guidance to undergraduate and postgraduate students at the college throughout their full academic lifecycle. This involves the room allocation into halls of residence and information and support on accommodation available in the private sector. Our SAO Adviser Team have extensive knowledge and understanding of Private Housing Legislation and Tenancy Agreements/Licenses and regularly keep up to date with the changes and amendments to Private Sector legislation.

**What you would be doing**:
The post holder will need to provide a consistently high level of customer service and work within Service Level Agreement (SLA) parameters.

**What we are looking for**:

- A Level or equivalent or evidenced experience in a similar role, preferably in Higher or Further Education
- Experience of working in a busy customer focused environment
- Effective written and oral communication skills for dealing with a wide range of customers and sensitivity to their needs
- Excellent IT skills to include Microsoft Office, Excel, Outlook, Office 365, Sharepoint
- Strong customer focused approach showing confidence in dealing with people
- Ability to exercise initiative
- Organised, managed and efficient office administrative skills
- Ensure that enquiries and tasks are dealt with quickly, efficiently and to a high level of accuracy and attention to detail
- Ability to work within a team
- A flexible approach to working, including occasional evenings and weekends as and when required, and able to work at any location across all Imperial campuses, as reasonably requested

**What we can offer you**:

- The opportunity to continue your career at a world-leading institution and be part of our mission to use science for humanity.
- Benefit from a sector-leading salary and remuneration package (including 39 days’ [pro rata] annual leave and generous pension schemes).
- Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on-site leisure facilities and cycle-to-work scheme.
- Interest-free season ticket loan schemes for travel.
- Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing.

**Further information**:

- If you require any further details on the role please contact: _

**_ Closing Date: Midnight on Sunday, 16 March 2025_**

**_ Interview Date: Week commencing Monday, 24 March 2025_**

**Available documents**:

- Attached documents are available under links. Clicking a document link will initialize its download.- Please note that job descriptions are not exhaustive, and you may be asked to take on additional duties that align with the key responsibilities mentioned above.

**About Imperial**:
Welcome to Imperial, a global top ten university where scientific imagination leads to world-changing impact.

Join us and be part of something bigger. From global health to climate change, AI to business leadership, here at Imperial we navigate some of the world’s toughest challenges. Whatever your role, your contribution will have a lasting impact.

As a member of our vibrant community of 22,000 students and 8,000 staff, you’ll collaborate with passionate minds across nine London campuses and a global network.

This is your chance to help shape the future. We hope you’ll join us at Imperial College London.

**Our Culture**:
Our values are at the root of everything we do and everyone in our community is expected to demonstrate respect, collaboration, excellence, integrity, and innovation.