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Accommodation Executive
2 weeks ago
Job number
**COO01302**
- Faculties
**Chief Operating Officer (COO) Team**
- Departments
**Property Division**
- Salary or Salary range
**£41,005 - £45,616 per annum**
- Location/campus
**South Kensington Campus - Hybrid**
- Contract type work pattern
**Full time - Open ended**
- Posting End Date
- **16 Nov 2025**
**About the role**:
Imperial is a world Top 10 university with an international reputation for excellence in teaching and research. The Hospitality Department of the Property Division are responsible for providing affordable and high-quality food and services for the Imperial community and external clients. They create a valuable resource for Imperial, which in turn supports our academic community of world leaders in the provision of Engineering, Medicine, Natural Sciences, Business Management, Research and Teaching.
As an Accommodation Executive, you’ll play an important role in developing and supporting one of Imperial’s key business offerings. You will be responsible for the provision of successful sales of the undergraduate student accommodation during the summer vacation period and customer service to both internal and external customers.
Bringing your experience of sales and client management, as well as a passion for hospitality and excellent customer service skills, you’ll work with the Reservations Team to drive revenue, meeting and exceeding sales targets and providing an excellent experience to our clients.
**What you would be doing**:
You’ll be responsible for meeting annual sales targets by responding to enquiries, writing proposals, meeting clients on and off site, converting bookings and coordinating all aspects of group accommodation bookings: market the vacation accommodation and conference facilities of Imperial to maximise the generation of internal and external revenue; proactively seek and secure new business; ensure a seamless handover of client bookings from sales through to operations.
The role also involves supporting the recruitment of seasonal Reservation Agents. The post holder will support the wider objective of filling available rooms with individual bookings after group business has been secured and accommodated.
**What we are looking for**:
- Experience of a sales role, ideally in a Residential or Conference and Events environment
- Experience of client as well as account management
- Knowledge of online booking, diary and database systems and their use to support business
- Excellent organisational skills and the ability to manage competing deadlines and demands effectively
- Excellent interpersonal and customer service skills
- Strong commercial awareness and the ability to engage in effective market research
**What we can offer you**:
- The opportunity to continue your career at a world-leading institution and be part of our mission to use science for humanity.
- Benefit from a sector-leading salary and remuneration package (including 39 days’ annual leave and generous pension schemes).
- Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on-site leisure facilities and cycle-to-work scheme.
- Interest-free season ticket loan schemes for travel.
- Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing.
**Further information**:
** Closing Date -**Midnight on Sunday, 16 November 2025
**Available documents**:
- Attached documents are available under links. Clicking a document link will initialize its download.
Please note that job descriptions are not exhaustive, and you may be asked to take on additional duties that align with the key responsibilities mentioned above.
** About Imperial**:
Welcome to Imperial, a global top ten university where scientific imagination leads to world-changing impact.
Join us and be part of something bigger. From global health to climate change, AI to business leadership, here at Imperial we navigate some of the world’s toughest challenges. Whatever your role, your contribution will have a lasting impact.
As a member of our vibrant community of 22,000 students and 8,000 staff, you’ll collaborate with passionate minds across nine London campuses and a global network.
This is your chance to help shape the future. We hope you’ll join us at Imperial College London.
** Our Culture**:
Our values are at the root of everything we do and everyone in our community is expected to demonstrate respect, collaboration, excellence, integrity, and innovation.
