Education Office Operations Officer

Job number

**PRO01309**
- Faculties

**Provost’s Team**
- Departments

**Education Office**
- Salary or Salary range

**£46,614 - £56,345 per annum**
- Location/campus

**South Kensington Campus - Hybrid**
- Contract type work pattern

**Full time - Open ended**
- Posting End Date

**20 Oct 2025**

**About the role**:
The post holder will be responsible for the overall day-to-day administration and operational management of the Education Office including the review and development of clear administrative policies and processes to support the Director of Education Office and Head of Education and Student Experience Strategy Projects. The post holder will play a key role in underpinning the activities of the Education Office in order to manage key University-wide initiatives related to education and the wider student experience.

The post involves a prominent level of interaction with staff of all levels both within the Department and across Academic and Professional Services Departments across the University.

This position requires excellent organisational skills, with the ability to plan and prioritise a busy workload effectively in order to meet given objectives, adjusting priorities as necessary in response to changing circumstances or problems and demonstrating a flexible approach. The post holder will be responsible for organising and carrying out a variety of tasks and duties in order to meet required time and quality standards and will be expected to work independently to resolve the majority of issues, reporting progress and results as required.

The post-holder will be expected to have experience of working in higher education, with an interest in learning, teaching and the student experience and will, ideally, have experience of working in a project support role.

**What you would be doing**:

- Responsible for the design, development, implementation, and review of administrative systems to support the management of the Education Office.
- Line management responsibility.
- Ensure that the Education Office’s administrative policies and procedures reflect current University policies and procedures, revising and updating as required.
- Continuous development and monitoring of workflows and deadlines for the completion of administrative duties and ensuring that sufficient and suitable administrative cover is arranged as required.
- Attend and provide input at relevant meetings, team briefing and conferences.
- Act as the Department IT representative, and as administrator for relevant IT systems.
- Responsible for the management of the equipment requirements of the Education Office.
- Departmental Safety Officer, ensuring first aid/fire warden sufficient cover and managing training requirements, as well as acting as the Departmental Computer Health Assessor.
- Responsible for the Education Office’s space, including management of desk space and office maintenance/repair work. Key liaison with Facilities Management service staff.
- Organise Education Office activities, which could include meetings, events, training and team building activities.
- Overall responsibility for administering and coordinating the Education Office’s finances, and principal internal contact for all Education Office accounts to University and external contacts.

**What we are looking for**:

- A professional qualification in Business Administration or equivalent, together with significant post qualification experience, including financial and human resource.
- Proven administrative work experience in higher education, with an interest in learning, teaching and the student experience.
- Evidence of managing and developing staff successfully.
- Experience of changing and developing effective administrative systems to respond to**changes in working practices.
- Excellent oral and written communication skills, with high standards of accuracy, consistency and attention to detail and an ability to convey information clearly and effectively.
- Excellent interpersonal skills with the ability to build and maintain good working relationships with a wide range of people at all levels of seniority
- Willingness to work proactively as part of a team.

**What we can offer you**:

- The opportunity to continue your career at a world-leading institution and be part of our mission to use science for humanity.
- Benefit from a sector-leading salary and remuneration package (including 41 days’ annual leave and generous pension schemes).
- Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on-site leisure facilities and cycle-to-work scheme.
- Interest-free season ticket loan schemes for travel.
- Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing.

**Further information**:
**Available documents**:

- Attached documents are available under links. Clicking a document link wil