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IT Service Desk Apprentice

2 weeks ago

Hinchingbrooke Business Park, United Kingdom ReMIT Ltd Full time

**Vacancy Overview**:
Consider yourself to have a niche understanding of Technical issues? Actively looking to find a place within the integral IT and Technology industry?
Remit Training is currently recruiting on the behalf of our client; EACS, an expert in the delivery of IT Services, and they are looking for a Service Desk Apprentice

**Working Week**:
Monday to Friday; 8:00am - 5:30pm

**Detailed Job Description**:
Qualification: Level 3 - Information Communications Technician
Location: Cambridgeshire - PE29
This is a brilliant opportunity to join our client EACS whose main core values and priorities continue to be their aim to provide the best support possible to their customers. A trusted provider of IT Solutions and managed services to a wide range of UK organisations,this is the perfect chance to gain that crucial on the job working experience
Duties Included...
To provide internal technical support for EACS systems including server, desktop and networking infrastructure.
Complete PC Builds, Installation of Operating Systems and peripherals for internal and external customers
Liaise with and build strong working relationships with stakeholders and be an ambassador for EACS to maintain and enhance the reputation of EACS.
Record all calls to ensure accurate information about the client’s systems is maintained and available to other support personnel and account managers.
Escalate issues in line with guidance and work with other support staff to build knowledge and skills pertinent to the sites supported.
Comply with all necessary working practices relating to the customer site.
Build strong relationships with customer account managers and have a proactive approach to customer IT systems to ensure problems are avoided and the longer-term development of the customer IT systems are considered.
Manage demanding users on customer sites who have high expectations.
There may be an additional requirement to provide cover to other customer sites when absence by other engineers dictates and any other relevant tasks commensurate with your position, as directed by your Line Manager or appropriate Company Director.

**Skills Required**:
Any knowledge in the following is beneficial, however, as long as you are willing to learn and develop you'll get on great in the team
- Experience of MSP Environments, Monitoring Tools (NOC), Virtualisation Environments, Storage Platforms
- Networking, or Firewall skills
- ITIL Experience
- Microsoft Server and Desktop OS, the installation of Windows OS and Microsoft Exchange & O365

**Personal Qualities**:

- Good communication skills and proven Customer service skills.
- Positive, enthusiastic, and supportive individual.
- Proven abilities to take initiative and be innovative along with an analytical mind and problem-solving aptitude
- Ability to work in a team and to support team members and able to build good working relationships with internal and external contacts.