IT Support Technician Apprenticeship Level 3

2 days ago


Hinchingbrooke Business Park, United Kingdom ReMIT Ltd Full time

**Vacancy Overview**:
Are you looking for an IT Support Apprenticeship within the IT and Technology industry?
Remit Training is currently recruiting on the behalf of their client; EACS, an expert in the delivery of IT Services, and they are looking for 2 x IT Support Apprentices

**Working Week**:
Monday to Friday; 8:00am - 5:30pm

**Detailed Job Description**:
ICT Support Technician Apprenticeship - Level 3
Cambridgeshire - PE29
Immediate Start Available
EACS is a trusted provider of IT solutions and managed services, their aim is to provide the best support possible to its customers across a range of UK-wide organisations; this is the perfect chance to gain working experience on the job by uptaking an IT SupportApprenticeship.
Duties Include:

- Providing internal technical support for EACS systems including server, desktop, and networking infrastructure.
- Building PCs, Installation of Operating Systems and peripherals for internal and external customers
- Building strong working relationships with stakeholders (internal teams and external customers / third parties)
- Recording all calls to ensure accurate information about the client’s systems is maintained and available to other team members and account managers.
- Escalating issues in line with guidance and working with other support staff to build knowledge and skills required for all sites supported.
- Complying with all working practices relating to the customer site.
- Building strong relationships with customer account managers
- Having a proactive approach to customer IT systems to ensure future problems are avoided and the longer-term development of the customer IT systems is considered.
- Consult users on customer sites who have high expectations and liaise with your team/line manager.

**Skills Required**:

- Experience of MSP Environments, Monitoring Tools (NOC), Virtualisation Environments, Storage Platforms
- Networking, or Firewall skills
- ITIL Experience
- Microsoft Server and Desktop OS, the installation of Windows OS and Microsoft Exchange & O365

**Personal Qualities**:

- Good communication skills and proven Customer service skills.
- Positive, enthusiastic, and supportive individual.
- Proven abilities to take initiative and be innovative along with an analytical mind and problem-solving aptitude
- Ability to work in a team and to support team members and able to build good working relationships with internal and external contacts.



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