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IT Support Technician Apprenticeship Level 3
2 weeks ago
**Vacancy Overview**:
**Working Week**:
Monday to Friday
**Weekly Wage**:
£14500
**Detailed Job Description**:
IT Support Technician Apprenticeship - Level 3
£14,500 p.a.
WA3 6GA
Roles and Responsibilities may include:
- Triage support inquiries
- Verify support agreements
- Moderate and administer community forum
- Create and update support cases
- Provide general support assistance for all Flexera Products
- Provide timely responses and regular updates on support cases
- When the case is unable to be solved within the specified guidelines, escalate for further investigation
- Properly document support inquiries into the CRM system
- Provide assistance to other team members
- Proactively keep management informed of critical customer issues/concerns
**Benefits**:
- On-site gym
- Free car parking
- Employee referral incentive scheme
- Private medical/dental insurance
- Kitchen amenities/fresh fruit in office
**Skills Required**:
- Strong interest and exposure to Windows, Linux, and other UNIX operating systems and related software
- Strong customer orientation and dedication
- Good communication and interpersonal skills (works well individually and as part of team)
- Ability to manage multiple tasks
- Enjoys problem-solving and approaches them analytically and methodically
**Personal Qualities**:
- Driven
- Tech-savvy
- Committed
- Willing to learn
