Service Desk Analyst

1 week ago

Chester Business Park, United Kingdom Watkin Jones Full time

Due to ongoing growth within the Watkin Jones Group, we are now looking a Service Desk Analyst to join the organisation.

Working with a team of Service Desk Analysts and reporting directly to the Head of Group IT, you will be dealing with software and hardware enquiries, 1st Line & some 2nd line enquiries. As Service Desk Analyst you will log all calls on the service desksystem and action work orders according to service level agreement.

Your duties will also include but not be limited to:

- Escalating Service desk tickets to systems analysts or systems team as required.
- Resolving IT issues in consultation with Systems Team when necessary.
- Delivering new user IT induction training.
- Dealing with Warranty Issues and support issues with 3rd party companies.
- Ordering of consumables and dealing with general enquires.
- Discuss with IT Management on weekly basis IT support issues.
- Discuss good practice with Systems Manager\Group Head of IT to develop own role on a weekly basis.
- Support and maintenance of mobile phones with third party company.
- Support and maintenance of photocopiers with 3rd company when required.
- Monitor mobile phone assets.
- Tracking of IT equipment on asset, updating cascade system.
- Data input when required.
- Resolving Internet issues with Business ISP.
- Project work or Involvement in project work as required.
- Any other duties which may be required

**About you**

For this role we will require education/ qualifications to a level of NVQ 3, ‘A’ Level, BTEC National or equivalent qualifications or equivalent experience. You must have general knowledge of software and software setups as well as helpdesk\ service deskknowledge. We are looking to speak with individuals who have basic networking, Windows 10, Office 365, team viewer and Intune knowledge. You must have a strong attention to detail and good time management skills as well as have good communication skills bothverbally and written. Finally, you must be able to work well under pressure.

**About Us**

Watkin Jones Group is the UK’s leading developer, builder and manager of residential for rent homes, with 52,000+ homes developed and in-build across 135 schemes. Our operating arm, Fresh, manages over 20,000 units across 64 schemes, reflecting approximately£1.7bn of assets under management, giving us unique and unrivalled insight into what tenants and investors desire.

Our company was established in 1791 and has been building homes since 1927. More recently, we listed on the AIM market in 2016 with a market cap of £255m (current market cap c. £550m). In FY2020 we generated gross revenue of £354m and a Gross Profit of £75.9m.Our position in the market is based on a ‘capital light’ model, where we typically work with institutional forward funders.

Watkin Jones’ success to date has been based on our emphasis on building relationships of trust, our customer focus and our forward-thinking structure. Our intention is to create the future of living, which to us means high quality rental homes, communityfocus and sustainably driven development.

**Why Join Us?**

In return for your hard work and dedication, we can offer you some extensive benefits which include 25 days annual leave plus bank holidays (increasing after 2 years’ service by 1 day up to a max of 29 days per annum), discretionary annual bonus, a rangeof benefits including discounted gym memberships, medicash and a matched 5% contributory pension scheme.

  • Service Desk Analyst

    2 weeks ago

    Chineham Business Park, United Kingdom Charles Simon Associates Ltd Full time

    **Service Desk Analyst - (Service Desk, Server, Windows, O365, AD, Active Directory, Office 365 Patching, DNS, DHCP, Ticketing, ITIL) - Contract - Basingstoke** Charles Simon Associates are currently looking for a Service Desk Analyst on a 3 month contract basis for a global business based in Basingstoke. **Location**:Basingstoke **Day rate**:up to £200...

  • Service Desk Analyst

    6 days ago

    Chineham Business Park, United Kingdom Charles Simon Associates Ltd Full time

    **Service Desk Analyst - (Service Desk, Server, Windows, O365, AD, Active Directory, Office 365 Patching, DNS, DHCP, Ticketing, ITIL) - Contract - Basingstoke** Charles Simon Associates are currently looking for a Service Desk Analyst on a contract basis for a global business based in Basingstoke. **Location**:Basingstoke **Day Rate: £200 per day...

  • Service Desk Analyst X5

    4 days ago

    Chester, United Kingdom Pontoon Full time

    IT Customer Service - 1st line service Desk Analyst Chester 6-12 months contract I am currently recruiting for a Service Desk Analyst for a high-profile Financial Services based in Chester. This role is currently working from home with longer term plan to be hybrid, however the first 2 weeks you will be required in the office for training. Working hours are...

  • 1st Line Support Analyst

    2 weeks ago

    Hinchingbrooke Business Park, United Kingdom Hancock and Parsons Full time

    1st Line Support Analyst Required for an exciting opportunity with a rapidly growing organisation to work on a busy Service Desk To be considered you should have excellent communication skills and most of the following -- Monitoring Tools (NOC) - Knowledge of Virtualisation Environments - Knowledge of Storage Platforms - Networking skills - Firewall...

  • Service Desk Analyst

    2 weeks ago

    Knowsley Industrial Park, United Kingdom Liberty Group Full time

    Liberty has an exciting opportunity for a Service Desk Analyst to join our team, based in the North West region (Knowsley).You will be working on a full-time, permanent basis, working 40 hours per week and in return, you will receive a competitive salaryof £28,000 per annum Plus Benefits. The strength of our organisation lies in the quality of the people...

  • Service Desk Analyst

    2 weeks ago

    Chester, Cheshire, United Kingdom Pyramid Consulting, Inc Full time £25,000 - £40,000 per year

    We're Hiring: Service Desk Analyst (Contract)Base Location:Chester (also supporting Stoke & Crewe offices)Contract Duration:6–12 MonthsShift Patterns (team coverage: 7 AM – 7 PM):07:00 – 15:3008:30 – 17:0010:30 – 19:00About the RoleWe are looking for a proactive and customer-focusedService Desk Analystto join our national support team. The...

  • Service Desk Analyst

    7 days ago

    Chester, United Kingdom Pyramid Consulting, Inc Full time

    Service Desk Analyst – Pyramid Consulting, Inc 📍 Base Location: Chester (also supporting Stoke & Crewe offices) ⏰ Working Hours: 07:00 – 15:30 08:30 – 17:00 10:30 – 19:00 👇 About the Role Provide first-line IT support across assigned office locations Log, manage, and resolve incidents via a centralised service desk platform Troubleshoot...

  • IT Service Desk Analyst

    2 weeks ago

    Severalls Industrial Park, United Kingdom Practice Plus Group Full time

    About The Role Are you an IT Service Desk Analyst looking for a new challenge in a rewarding environment?We provide health care services nationwide, when compared to comparable NHS services in these areas, these centres provide a faster clinical assessment service thanattending a local hospital. We aim to continue reducing waiting times across all these...

  • Service Desk Analyst

    2 days ago

    Chester, United Kingdom Watkin Jones Full time

    We’re looking for a proactive and employee-focused Service Desk Analyst to join our IT team at Watkin Jones. In this dynamic role, you’ll act as the first and second line of IT support across the business, ensuring the smooth operation of systems and services for all staff. You’ll provide comprehensive 1st and 2nd line support, including...

  • Service Desk Analyst

    5 days ago

    Park Gate, United Kingdom Aerial Direct Limited Full time

    Are you passionate about technology and enjoy helping people solve problems?We’re looking for a motivated and customer-focused Service Desk Analyst to join our Service Delivery team in our newly refurbished Fareham offices.As part of our first-line support team, you’ll be the initial point of contact for customers needing IT and telecoms assistance,...