Service Desk Analyst

2 weeks ago

Knowsley Industrial Park, United Kingdom Liberty Group Full time

Liberty has an exciting opportunity for a Service Desk Analyst to join our team, based in the North West region (Knowsley).You will be working on a full-time, permanent basis, working 40 hours per week and in return, you will receive a competitive salaryof £28,000 per annum Plus Benefits.

The strength of our organisation lies in the quality of the people we work with.We’re proud to employ the most talented, driven individuals within the property services sector.

We are an experienced and innovative property services business that is committed to putting customers and clients at the heart of everything we do. Liberty delivers people-focused, intelligence-driven property services that deliver better outcomes for customersand clients. We repair and maintain buildings, manage properties, build homes and support clients with all their property needs with a strong commitment to value for money services that make a positive difference to people and the communities in which we work.

**Key responsibilities for this Service Desk Analyst will include:**

Provide operational support, over the phone and face to face for the IT Service Desk

Ensure all incidents are recorded on the Service Desk Management Tool and are resolved

Ensure all incidents and service requests are identified, categorised, prioritised, diagnosed and managed effectively

Take ownership of incidents and service requests through to resolution

Ensure all incidents and service requests which can’t be resolved at the service desk are escalated to 2nd & 3rd line teams and proactively managed

1st line support, troubleshooting of IT related problems from in-house software to hardware

Identify improved ways of working

**What we are looking for in our ideal Service Desk Analyst**:
GCSE level or equivalent in Maths and English. ITIL V3/V4 Qualification, MCP or equivalent qualification (Desirable)
In depth knowledge of industry standard products including Windows 10, Android, IOS, MS Office. Networking protocols & desktop/laptop computers and peripherals experience.Excellent PC support experience in a multi-site environment
Knowledge of Service Desk logging systems and experience working within a busy IT Service Desk environment.

**We offer a range of benefits for a rewarding career including though not limited to**:

- Pension scheme
- 23 days holiday plus Bank Holidays
- Discounted gym memberships
- Discounts and savings on travel, hotels, shopping, holidays and restaurants
- Cycle to Work scheme
- Life Insurance
- Smart Health (including round the clock access to 24/7 UK-based GPs)
- Medicash Health Plan
- In addition to the above, at Liberty _we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards_, in turn we will look to offer additional training where appropriateto give you the skills you need to deliver the service required._

If you have the desire to work in a busy and high performing team, why not join us as our Service Desk Analyst and click “apply” below - we want to hear from you

Liberty is committed to achieving equal opportunities in employment.

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