Service Desk Analyst

1 day ago

Cobalt Business Park, United Kingdom Newcastle Building Society Full time

**About the Role**

We have an exciting opportunity for an IT Service Desk Analyst to join our team.

Our Service Desk is a friendly and fast-paced environment and as a Service Desk Analyst, you’ll be responsible for communicating any system failures and major incidents to IT stakeholders and acting as an Incident Owner for the event; updating departmentalprocedures and knowledge items; and providing training and guidance in all aspects of the Access Management process.

Additionally, you’ll ensure group security procedures are followed at all times, including the protection of any personal passwords used. You’ll also help train new Service Desk Advisers when required.

**About You**

We’re looking for an experienced Service Desk Analyst with excellent communication skills and customer centric ethos. You’ll ideally have experience working within a similar environment, however full training will be provided on specifics.
You’ll be comfortable working in a fast-paced environment in addition to being an effective problem solver. Additionally, you’ll have good attention to detail skills, alongside a sound level of knowledge in basic IT operations.
This is a great opportunity to join a growing business at an exciting period of transformation**About Us**

Newcastle Strategic Solutions (NSSL) is the UK’s leading savings management platform and one of the North East’s most established and successful FinTechs We provide savings management and technology services for new challenger banks and established providersacross the UK. Our work has earned us an enviable reputation in the market as the best at what we do.

**In addition to joining a great team within a truly local organisation, our colleagues also benefit from**:

- 25 days holiday allowance + bank holidays
- Working from home supplement upon joining
- Subsidised event tickets
- Generous pension scheme
- Performance-related pay
- Volunteering days

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