Service Desk Analyst

1 week ago


Chester, United Kingdom Pyramid Consulting, Inc Full time

Service Desk Analyst – Pyramid Consulting, Inc 📍 Base Location: Chester (also supporting Stoke & Crewe offices) ⏰ Working Hours: 07:00 – 15:30 08:30 – 17:00 10:30 – 19:00 👇 About the Role Provide first-line IT support across assigned office locations Log, manage, and resolve incidents via a centralised service desk platform Troubleshoot hardware, software, and network issues Support Windows OS, Office 365, AV setups, and virtual environments Maintain and administer Active Directory and Windows Server environments Escalate issues in line with SLAs and security policies Ensure excellent customer service and timely ticket resolution Qualifications ✔ Strong written and verbal communication skills ✔ Ability to adapt support based on the user’s technical level ✔ Experience in a professional services environment ✔ Good problem-solving and diagnostic capability ✔ Working knowledge of: Microsoft Office 365 ✔ Ability to manage multiple tasks and work to deadlines Seniority Level Mid-Senior level Employment Type Contract Job Function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr



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