Service Desk Analyst 1st and 2nd Line

3 days ago


Westwood Business Park, United Kingdom The Camping and Caravanning club Full time

Hybrid working Salary: £22,000 (+£3k on call bonus paid with salary)

The Camping and Caravanning Club is the world's oldest and largest Club for all forms of camping and our aim is to help people enjoy the simple pleasures that camping can bring. It's an exciting time to join the organisation and be a part of our continuedgrowth.

As one of the leading names in the outdoor industry, we pride ourselves on truly understanding the needs of our customers, giving them peace of mind when enjoying a stay on one of our 100 campsites. We are a not-for-profit organisation, which means thatevery penny spent with us is invested back into improving facilities and services for our members.

We are currently looking for an experienced and dynamic Service Desk Analyst to join our brilliant Business Systems team.

**This is a varied role where you can expect to**:

- Offer Application & Technical Support of all remote Campsites, home working and HQ staff, carrying out regular problem solving across all systems.
- Implementing, recording and processing configuration changes for new requests for the Club’s booking engine and membership system.
- Prioritise support calls, both internally and with third party support vendors
- Participate in Office moves and relocates
- Work with 3rd line and Desktop support to ensure reviews of scheduled tasks and infrastructure security is always maintained
- Perform other duties within Business Systems when the need arises

**To be successful in this role you will have**:

- Previous experience working on a busy technical Service Desk, is essential
- Previous Application Support experience
- Experience with Active Directory, Exchange & Citrix environments
- An excellent standard of both verbal and written communication
- Proven problem resolution and troubleshooting skills

This post will require you to commit to rotating shifts, which will alternate weekly between 08:00 and 18:00 from Monday to Friday (37.5 hours per week).

The post also involves on-call working from home as primary contact 1 in 5 weekends and secondary contact the same.

The Camping and Caravanning Club is a fantastic place to work, with a supportive and dedicated team. We've been helping people enjoy the great outdoors for over 120 years and these days, as well as having campsites in fantastic locations we hold our ownmusic festival, torchlight.

Benefits include 28 days annual leave plus bank holidays and 10% pension (5% / 5%).

If you require any further information or would like a conversation in confidence, please contact a member of the Recruitment Team.



  • Birmingham Business Park, United Kingdom Inchcape Retail Limited Full time

    **2nd Line Support Analyst (6 Month Fixed Term Contract)** **Job Introduction** This 2nd Line role is responsible for supporting the delivery of VOIP telephony deployment activities whilst also providing cover and support for the wider 2nd Line Team supporting members of the Inchcape UK business community (Retail and Group) with problemsrelating to their...

  • Service Desk Analyst

    2 weeks ago


    Chester Business Park, United Kingdom Watkin Jones Full time

    Due to ongoing growth within the Watkin Jones Group, we are now looking a Service Desk Analyst to join the organisation. Working with a team of Service Desk Analysts and reporting directly to the Head of Group IT, you will be dealing with software and hardware enquiries, 1st Line & some 2nd line enquiries. As Service Desk Analyst you will log all calls on...

  • Service Desk Analyst

    2 weeks ago


    Chineham Business Park, United Kingdom Charles Simon Associates Ltd Full time

    **Service Desk Analyst - (Service Desk, Server, Windows, O365, AD, Active Directory, Office 365 Patching, DNS, DHCP, Ticketing, ITIL) - Contract - Basingstoke** Charles Simon Associates are currently looking for a Service Desk Analyst on a contract basis for a global business based in Basingstoke. **Location**:Basingstoke **Day Rate: £200 per day...

  • 2nd Line Support

    1 day ago


    Chineham Business Park, United Kingdom Franklin Bates Full time

    **Are you looking to progress your support career? Are you passionate about delivering high levels of customer service? This is the role for you!** You will be a pragmatic and problem-solving character; they are looking for someone who can be a first point of contact for escalated support issues. In return for your hard work and dedication, you will be...


  • Milton Park Industrial Estate, United Kingdom Air IT Full time

    **2nd Line Service Desk Engineer** **Oxford** **Permanent, full time** We’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us. We’ve grown a lot since our beginning back in 2005.We’re proud to have brought together nine leading companies as a family, with more on the...


  • Cobalt Business Park, United Kingdom Newcastle Building Society Full time

    **About the Role** We have an exciting opportunity for an IT Service Desk Analyst to join our team. Our Service Desk is a friendly and fast-paced environment and as a Service Desk Analyst, you’ll be responsible for communicating any system failures and major incidents to IT stakeholders and acting as an Incident Owner for the event; updating...

  • Systems Analyst

    1 week ago


    Doxford International Business Park, United Kingdom Sellick Partnership Full time

    **Systems Analyst** **Sunderland** **£38,207** An excellent opportunity has arisen for a Systems Analyst within a progressive and ethical organisation on a permanent basis. This unique opportunity will guarantee the successful Systems Analyst to be responsible for their own product portfolio. The Systems Analyst will be responsible for the following...


  • Park Gate, United Kingdom Aerial Direct Limited Full time

    A leading UK telecoms provider is seeking a motivated Service Desk Analyst to join their customer support team in Park Gate. This role involves providing first-line support, troubleshooting IT and telecom issues, and collaborating with senior engineers. The ideal candidate will have a strong interest in technology, excellent communication skills, and a...


  • Newcastle Business Park, United Kingdom Nigel Wright Full time

    **THE ROLE** Nigel Wright are delighted to be working again with our client who operate in the Financial Services Sector. One of the largest providers to mortgage intermediaries who also operate a network of franchised estate agencies across the UK. As they continue togrow they now require extra support staff. **Salary **: £21,500 **Location** -: Newcastle...


  • Trafford Park, United Kingdom Hss Hire Service Group Full time

    We have an exciting entry level opportunity into the world of IT at our brand new office in Think Park, Trafford Park. Whether you have experience in a customer service/support role or have a desire to start a career in this space, we have the opportunityfor you as a**1st Line Support Technician.** HSS Hire are the UK’s original and leading tool and...