2nd Line Support

2 days ago


Chineham Business Park, United Kingdom Franklin Bates Full time

**Are you looking to progress your support career? Are you passionate about delivering high levels of customer service? This is the role for you**

You will be a pragmatic and problem-solving character; they are looking for someone who can be a first point of contact for escalated support issues. In return for your hard work and dedication, you will be offered the perfect opportunity to progress andlearn more about IT in a welcoming and warm environment.

Requirements for this 2nd Line Support role:

- The enthusiasm and drive to deliver excellent customer service
- Previous experience of working in a 1st or 2nd line support environment
- A good understanding of IT
- The desire to grow your interest of technology into a rewarding career
- Knowledge of SQL would be beneficial

This 2nd Line Support role will be paying between £22,000 and £26,000 and will be based in Basingstoke. The package includes 22 days paid holiday increasing up to a maximum of 30 days with additional days holiday purchase available, private healthcare andlife assurance scheme, pension scheme (company contributable), cycle scheme, discount scheme at retailers / restaurants and discounted gym membership.

2nd Line / Second Line / IT Technician / Support / Technical Support / Helpdesk / Technical Support / IT / Information Technology / SQL / Basingstoke / Winchester
- Franklin Bates is a leading IT recruitment consultancy specialising in Software Development, Cloud, & Data. We provide high quality contract, interim and permanent IT professionals to a broad range of technology companies within the UK._



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