Service Delivery Manager

5 days ago

Chineham Business Park, United Kingdom Hemmersbach UK Ltd Full time

**Hemmersbach** provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, butalso make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company. **Service Delivery Manager** **Location: Basingstoke** Key to our successes is the role of the Service Delivery Manager. As the principal operational point of contact for our clients, the SDM is responsible for the overall delivery of IT support in line with our commitments and service level agreements (SLAs). The role is both account and client-facing as well as team manager to a range of engineers, be that onsite or mobile/field. Taking full responsibility for one or more accounts, you will strive to not only deliver those services, but to excel and improve whereyou see benefits and to instill enthusiasm throughout the team and the account. As an organisation recognised as a top-1000 company in growth, you will experience support projects at all stages in the lifecycle, from initial transition and instigation of services, to ongoing and long-standing agreements. **What we look for** - Previous experience in the delivery of IT services to major clients - in particular technology rollouts - Strong account management skills. - A friendly, engaging and pragmatic approach to client relationships - able to quickly build trust with your customers and team - Comfortable in making the right decisions under your own autonomy. - Thrives in an agile and rapid-paced environment. - Committed to supportive team management, open, inclusive and enthusiastic in approach. **What we offer** - A driving force within an exponentially growing international company - Variety: exciting projects and challenges within your own responsibility - Team Spirit: strong team spirit and a great working atmosphere in a friendly team - Openness: Direct and informal communication even at management level - Career Opportunities: Great possibilities for professional, personal and language training - Initial Help: buddy programme to help you get started, a welcome pack included - Able to forge strong working relationships with major global organisations and household "names" - A competitive car allowance, achievable bonus scheme paid monthly, pension, medical cash plan, as well as additional co-funded benefits **Would you like to join our team?** **Please send your CV, together with your availability to interview and salary expectations.

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