Service Desk Analyst
3 days ago
**THE ROLE**
Nigel Wright are delighted to be working again with our client who operate in the Financial Services Sector. One of the largest providers to mortgage intermediaries who also operate a network of franchised estate agencies across the UK. As they continue togrow they now require extra support staff.
**Salary
**: £21,500
**Location**
-: Newcastle Upon Tyne
**Hybrid working
- **: Yes split 50% in the office and 50% from home.
**Working Hours**
- : Monday - Friday 08:00 - 17:30 (split over shifts). Some out of hours.
**Overtime Available**
: Yes
**Holidays**
-: 25 days plus bank holidays
**DAY TO DAY RESPONSIBILITIES**
You will be the first line of support to approximately 3500 inhouse staff.Working as part of a small team you will help troubleshoot simple IT issues and escalte those bigger problems. Its important you are customer focused and a problem solver capable ofanswering, logging, and supporting queries as they are reported.
You will help manage user setups, amendments, leavers as well as assisting with system faults and user errors. Of course, support will be on hand from your team members and external 3rd parties enabling you to develop in the role and learn more as you progressyour career.
**YOUR SKILLS**:
- Excellent Customer Service skills & telephone manner.
- Strong team work ethic.
- An ability to manage and prioritise workload.
- Experience of Active Directory & Windows 10.
- Previous Service Desk experience would be ideal.
- Experience of MS Office Products and an understanding of Networks & Telephony would be desirable though not required.
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