Service Desk Analyst
1 day ago
Sellick Partnership are currently recruiting for a Service Desk Analyst for a huge Facilities Management business spanning across the UK & Ireland. The Service Desk Analyst will be the first line of support for any IT related issues across the North EastService Centre. This opportunity comes with on the job training and a great platform to grow your IT Career.
Our Client is looking for multiple Service Desk Analysts to join a growing team to contribute towards a large transition period.
**Responsibilities**:
- The Service Desk Analyst will answer calls, log all customer issues and respond to tickets within agreed KPI targets
- Provide first line support to customers including triage and appropriate troubleshooting, correct incident categorisation and resolution where possible
- Utilise diagnostic utilities to aid with troubleshooting to achieve first time fix resolution targets
- Communicate incident resolution or request fulfilment to the customer
- Perform remote / onsite desktop support, including installing and upgrading of software and hardware components
- Do you know someone who is looking for a new job? Why not recommend them to Sellick Partnership and earn up to £1,000?_
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