Customer Services Co-ordinator
5 days ago
**Job description**
**_Location Poole - _**Office Based
- _Wage: _*Negotiable depending on experience
Hours - 9am - 5.30pm Monday -Friday
**_Company: _**
Established for 15 years Harkwell has leading digital printing technology and expertise to provide our customer with a complete packaging solution for their product.
**_Overview: _**
Due to significant growth. We are looking to add to our existing busy Customer Service team, who can see through orders from concept to delivery.
**_Role: _**
- Dealing with enquiries and producing quotations.
- To be the main point of contact for a list of clients and provide exceptional service to them.
- You will be required to deal with client queries and communicating professionally with the customer when necessary.
- Keeping the account manager up to date on project status and potential challenges.
**_Requirements: _**
- Ability to learn and use a Management Information System (CERM). Previous experience using similar systems would be advantageous.
- A technical mindset to understand print manufacturing processes.
- Experience in the manufacturing sector is an advantage.
- Ideally with a good understanding of materials and print technologies but not a necessity as training will be given.
- Experience managing customers ideally including estimating/quoting.
- Hardworking, with a commitment to going above and beyond for the customer.
- Willingness to learn and have a can-do attitude.
- Good knowledge of Microsoft products.
- Have a professional and approachable manner.
- Has the ability to problem solve and delegate with others.
- Thrives under pressure during peak periods of work.
**Job Types**: Full-time, Permanent
**Salary**: £18,000.00-£21,000.00 per year
**Job Types**: Full-time, Permanent
**Salary**: £20,000.00-£23,000.00 per year
**Benefits**:
- On-site parking
Schedule:
- Monday to Friday
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