Service Administrator

1 day ago


Lutterworth, United Kingdom Engiinia Ltd Full time

We are currently working with a national specialist in providing installation, maintenance and repair services to the industrial and home lift industry, who are seeking to recruit an experienced Service Administrator to work from their Leicestershire officeon a permanent basis.
The role will involve;
- Supporting and working in close collaboration with the Service Manager.
- Diagnosing and responding to customer support service call requests.
- Developing, maintaining and updating all required documentation in a timely manner.
- Logging faults and allocating work to members of the Engineering Team.
- Taking information from Engineers' reports to create invoices to send to customers.
- Ordering parts required from suppliers to ensure adequate van stock and to complete scheduled jobs.
- Liaising with customers to ensure they are kept up-to-date with the progress of their service job.
- Invoicing for service and repair work within an agreed timeframe of job completion.

To be considered for this opportunity, you will be required to have;
- A full UK Driving License and own transport, due to rural location of office.
- Proven knowledge and experience in a similar planning, scheduling or administration role within an engineering environment.
- Experience of working in partnership with internal and external stakeholders to provide a high quality service.
- Good communication and IT skills.

This role offers a competitive remuneration package, including;
- A basic salary of up to £26,000 per annum.
- A company pension scheme.
- An internal perks scheme.
- Free on-site parking.
- 25 days' annual leave, plus bank holidays.



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