Customer Service Administrator

2 weeks ago


Lutterworth, United Kingdom Great Bear Full time

**Company Description**

Do you want to work for the UK’s largest FMCG Provider?

Come and be part of a great team with a great culture, great colleague engagement and great opportunities, who live their company values every day. It really is a great place to work

Great Bear is a leading 3rd party UK logistics business providing nationwide dedicated and shared user warehousing and distribution solutions for international blue chip clients.

We are currently recruiting for Customer Service Administrator on a full-time, permanent contract based at our Lutterworth site.

Shift Pattern: Monday to Friday

**Salary**: £23,849 pa

As a Customer Service Administrator your key responsibilities will include but not be limited to:

- To ensure a smooth transition by ensuring accurate administration of Customer Services provided to the customers
- Liaison with hauliers on late or undelivered outbound loads.
- Daily communication with the retailers, transport department, couriers and clients.
- Customer services for all clients on site.
- Assist in daily HMRC task related duties.
- Non-conformance reporting through the use of spread-sheets and the customers systems.
- Support in compiling weekly data for invoices and KPIs to client.
- Stock and order investigations.
- Support administration of Returns and sample orders completing all relevant paperwork required.
- POD Investigations.
- Responsible for pallet management on behalf of the customer.
- Compliance to quality and Health & Safety requirements.
- Provide general support to the administration and stock teams.
- Communicate effectively with all departments on site.

This list is not exhaustive and the successful position holder may be required to carry out any task which the Company might reasonably require you to do.

**Qualifications**
- Excellent organisational and communication skills.
- Be able to demonstrate a high level of expertise in a busy and demanding environment.
- Have a flexible and adaptable approach to working in order to meet the requirements of the business, particularly at peak periods during the year.
- Able to work well as part of a team in a busy office environment.
- Able to work to tight deadlines and manage their own time effectively.
- Knowledge of warehousing or transport software systems would be advantageous but not essential as full training will be given.

**Additional Information**

In return we offer:

- Competitive salary
- Pension scheme
- Life Assurance
- Great facilities
- Company benefits
- Training and development with career opportunities



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