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Customer Service

2 weeks ago

Lutterworth, United Kingdom Fresh Talent Solutions Full time

_If you are looking for a Permanent position based in Lutterworth, we want to hear from you._
- **Customer Services Representative.**_
- **Monday - Friday 09:00 - 17:00**_
YOUR ROLE & RESPONSIBILITIES

Primary contact for specific depot customers, to include phone calls for every order, communicating problems and relationship building

Receipt and processing of all orders for your specific customers including direct deliveries and liaising with any supplier that entails

Documentation of all relevant information from customers orders

Checking and Validation of others orders

Regularly update and maintain customers records system

General administration to include filing, scanning and occasional mail merge

Recording of all customer issues on CRM/Sap system

Prompt auctioning of alerts to minimise disruption to customers

Effective communication with other depots and customers regarding concessions

Under take and reasonable tasks or duties assigned by the Customer Experience Manager from time to time related to the effective and efficient performance of the role

For a full job description and more information on this role, including some amazing benefits CLICK APPLY and one of the Fresh Talent team will contact you