Customer Service Advisor

4 days ago


Lutterworth, United Kingdom TMR Group Ltd Full time

**Customer Service Advisor (12-month FTC)**

**Lutterworth**

**Up to £21,000**

**The Company**

This is a global market leader within the distribution sector with over 18 sites across the UK. This is an excellent time to join the business as there is high demand for their products. They are an expanding business with increasing turnover and new sites.

**Why Would I Want to Work Here?**

This is an exciting time to join an expanding team. You will receive on-site parking, pension and the working hours are 8:00 to 5:30, Monday to Friday. Full training on a one-to-one basis is provided, with the opportunity for career progression. The potentialmanager is very people-focused, really cares about the staff and is open to ideas and feedback.

**The Essence of The Role**

To support the Customer Experience Manager in providing a high level of customer service to new and existing customers and maintaining long-term relationships.

**Scope of the Customer Service Advisor**
- Processing orders for customers, including handling deliveries and liaising with suppliers
- Undertaking any tasks assigned by the Customer Experience Manager.
- Dealing with documentation, processing information from customer orders
- Inspecting and validating orders
- Regularly update and maintain customers records on the M4 system
- General administration duties. This includes filing, scanning and occasional mail handling
- Recording of all customer issues on CRM/SAP system
- Actioning of alerts to minimise disruption to customers

**Prerequisites**
- Administration experience is required
- Strong IT skills including Microsoft Word and Excel
- Organise and manage your workload
- Excellent communication skills
- High attention to detail

**Please note this is a 2-stage interview process**

**Job ID**:4805



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