Customer Success Advisor

5 days ago


London, United Kingdom Matt Burton Associates Full time

We’re working exclusively with an exciting new client who offer an evolving and intelligent approach to predicting the success of start-ups is looking for a Customer Success Advisor to deal with a range of tasks in collaboration with the CSM. This role will be perfect for an experienced Customer Service Advisor or someone with specific experience in Customer Success.

Data is one of the hottest commodities in the modern world, which is why Capital Pilot continuously invest heavily in this market to evolve their platform. This data is used to identify trends to predict the likelihood of a successful investment.

The Customer Success Advisor will respond and manage enquiries from a range of new and existing clients as they embark on their goal to seek investment. This role will also involve working alongside other team members for support.

In return, the Customer Success Advisor can expect a salary of £28,000 - £30,000, company pension, 28 days paid annual leave, share options, long-term profit share scheme, annual bonus scheme, lots of training and development plus more.

Role & Responsibilities
- First point of contact for all new enquiries, ensuring the very best customer experience
- Work with peers to document and deal with any queries
- Reporting and Management Information
- Look to bring new ideas and process improvements

Skills & Requirements
- Extremely customer focused
- Excellent Organisation Skills
- Keen to develop
- Problem Solver
- Good level of IT literacy

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£30,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Profit sharing
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Reference ID: NDCSA



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