Customer Success Advisor

2 days ago

London, United Kingdom Mears Group Full time

Annual salary: up to £28,350.00

Customer Success Advisor

Tower Hamlets

Full Time, Permanent, up to £ 28,350 per annum

We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm’s Length Management Organisations and Housing Associations.

About the Role:
As a Customer Success Advisor, you will be working alongside Tower Hamlets Borough Council in our Social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community.

A Customer Success Advisor within our Tower Hamlets branch will support and manage one client of low complexity. To work closely with our four customer groups (clients, colleagues, residents, and wider communities) to ensure requirements are fully implemented & we outperform against customer & contractual needs. To help to protect and enhance the Mears brand, positioning Mears as a socially responsible business, a leading provider of housing services with care & a great place to work.
- To manage all customer feedback and insight on the contract, primarily customer complaint resolution, in line with the Group approach and policy
- Accurately use business and/or client systems to log, update and process in a timely manner
- To successfully support actions, through insight, to deliver contractual customer KPI’s
- Supported by the central team, represent Customer at the local SMT and attend/hold customer performance meetings/client core group meetings
- To support customer engagement through Your Voice and resident forums
- To support activities to embed Group approach to Red Thread
- To support effective communications in branch, promoting positive stories
- Supported by the central team, deliver MAPD training across the contract
- To maintain good relationships with the client, local community and related associations, governing bodies and third parties
- Supported by the central team, deliver Group Customer induction to all colleagues on the contract
- To support retention/achievement of accreditations and awards when asked
- Ensure all customer related systems, policy, process and procedures are fully adhered to across the contract
- Attend Customer Success team meetings and forums as required

Role Criteria
- Customer service focused.
- IT literate especially Microsoft
- Ability to deal with challenges and complaints.
- Excellent Written and Verbal communication skills
- Ideally experience within the social housing background

Benefits we can offer you
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
- Family friendly policies

Mears Group is a Disability Confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.

  • Customer Success Advisor

    6 days ago

    London, United Kingdom Matt Burton Associates Full time

    We’re working exclusively with an exciting new client who offer an evolving and intelligent approach to predicting the success of start-ups is looking for a Customer Success Advisor to deal with a range of tasks in collaboration with the CSM. This role will be perfect for an experienced Customer Service Advisor or someone with specific experience in...

  • Customer Success Advisor

    1 week ago

    London, United Kingdom Click London Full time

    Seeking an Enthusiastic Customer Success Advisor to Join Our Growing Property Marketing Company Click London is a dynamic property marketing company based in London, specializing in captivating property photography. We're not just in the real estate photography business; we're passionate about crafting visual narratives that bring spaces to life, enticing...

  • Life Coach

    6 days ago

    London, United Kingdom Success Insider Full time

    We're looking for a positive, driven and passionate individual to join our personal development company, **Success Insider.** We're one of the world's leading self-help and mental health educational platforms and we help people to master their psychology and unlock their full potential. Our company **Success Insider** has grown tremendously so far:...

  • Customer Success Advisor

    2 days ago

    London, United Kingdom Mears Group Full time

    Annual salary: up to £23,530.00 Customer Success Advisor Tower Hamlets £23,530 per annum Full time - Permanent - 40hrs per week An exciting opportunity has arisen to join our team here at Mears as a Customer Success Advisor. Based in Tower Hamlets. We are offering a salary of up to £23,530 plus great company benefits which include fun days paid for...

  • Customer Success Advisor

    4 weeks ago

    london, United Kingdom Learning Ladders Education Full time

    Location: Hybrid (1 day per week in London office) Salary: £30,000- £35,000 (Full-Time Equivalent) Flexible Hours / Part-Time / Term-Time working requests will be considered About Us At Learning Ladders , we believe that exceptional customer experience is the heart of exceptional education technology. We’re an award-winning EdTech company that partners...

  • Customer Success Advisor

    7 hours ago

    London, United Kingdom Corndel Full time

    **Role: Customer Success Advisor** **Team: Business Development** **Package: Pension, Unlimited leave, Flexible working** **Location: Home-based with monthly visits to London HQ** **Salary: Up to £30,000** **About Corndel**: - Corndel is a unique, multi award-winning UK management and technology training provider that_ - focuses on delivering the highest...

  • Customer Success Advisor

    2 weeks ago

    London, United Kingdom Fair Finance Full time

    **Customer Success Advisor** **Location**: Based in our Dalston office with flexibility to WFH **Reporting to**: Customer Service Team Leader **Contract**:Permanent, full-time **Hours and Work Pattern**: Normal hours are 37.5 hours per week. There will be some early and late shifts by rotation, and up to 2 Saturdays per month. **Salary**: £25,700 per...

  • Director of Customer Success

    1 week ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £100,000 - £120,000 per year

    The Company:Leaders in the Health-Tech space with, with a huge global client baseWork with a highly skilled leadership team and an exceptional Global Revenue LeaderWell-established, but going through an exciting transformation phase A great time to joinThe Opportunity:Join this incredibly well-established business, providing a market leading service, to a...

  • Customer Service Assistant

    2 weeks ago

    London, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...

  • Customer Service Assistant

    7 hours ago

    London, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...