Customer Success Advisor

3 days ago

London, United Kingdom Mears Group Full time

Annual salary: up to £23,530.00

Customer Success Advisor

Tower Hamlets

£23,530 per annum

Full time - Permanent - 40hrs per week

An exciting opportunity has arisen to join our team here at Mears as a Customer Success Advisor. Based in Tower Hamlets. We are offering a salary of up to £23,530 plus great company benefits which include fun days paid for by the company, discounts on high street shopping and online retailers, health insurance and much more

You will primarily be handling complaints and queries from residents and community officers. You will be completing investigations from start to finish, writing and sending out letters and booking in appoints to compete outstanding jobs.

What the role Involves
- Handling complaints and queries
- Complete investigations
- Letter writing
- Booking appointments
- Building relationships

About you
- Previous complaints or administration experience
- Computer literate
- Good communication

30 years ago, Mears started life as a building maintenance contractor. Today, we are a leading provider of housing and housing with care services. Working with hundreds of partners across the UK to build, manage and maintain homes, and to provide care and support to individuals. Our business is built on the ethos that everything we do should make a positive difference to the people and communities we serve. Whatever your role in Mears, you help to make that difference.

What's in for you?
- Competitive annual salary
- 25 days annual leave
- Generous Pension Scheme
- Cycle to work scheme
- Sharesave Scheme
- Eye Test Vouchers
- Employee Assistance Programme
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work Previous years include, Alton Towers and Drayton Manor
- Staff perks with Mears Rewards - discounts of up to 10% on coffee, weekly groceries, holidays, the list is endless.
- A friendly and dedicated team
- Volunteering Leave - Mears supports employees to undertake volunteering in the community, in support of our social value commitment.

Mears is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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