Director of Customer Success

5 hours ago

London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £100,000 - £120,000 per year

The Company:

  • Leaders in the Health-Tech space with, with a huge global client base
  • Work with a highly skilled leadership team and an exceptional Global Revenue Leader
  • Well-established, but going through an exciting transformation phase A great time to join

The Opportunity:

Join this incredibly well-established business, providing a market leading service, to a critical client base, as they embark on a 2.0 transformation

Lead your team of skilled Customer Success and Account Managers (and their Line Managers), as you take control of a book of thousands of clients and over $75million ARR Growth is the name of the game as you work with Senior Leadership to optimise Customer Success and create a highly efficient revenue engine

We want someone with outside the box thinking, new ideas, a fresh perspective on tech-stack and a firm idea of how to drive revenue generation from SME, mid-market and enterprise level accounts.

Take data and insight from each global market, ideate, create and rollout your GTM plan for Customer Success and growth You will create the template for scalable global growth

The Ideal Candidate:

  • Experience leading a Customer Success or Account Management function in a high-growth, SaaS organisation.
  • You MUST have experience of managing managers.
  • An evidencable track record of driving revenue growth through adoption, upsell and cross-sell, within an existing client base.
  • Experience of driving existing client revenue growth in other global markets.
  • Prior experience of owning a $40mil+ ARR global client base, encompassing SME, Mid-market and enterprise client accounts.
  • A track record of driving best practice within tech-touch/transactional clients bases as well as high-touch, white-glove enterprise level accounts.
  • Experience of using/implementing technology to maximise the customer experience and optimise internal workflows. Particularly CSP's such as Planhat, Vitally or Gainsight.

The Package
:

  • A base salary range from £100k - £120k plus bonus (25%).
  • Remote first working with bi-weekly / Monthly Leadership meetings (London).
  • Medical care.
  • Increased pension.
  • 26 days annual leave plus paid volunteer days.

And more

ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with 'growth engine' roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow your career in this space, get in touch

  • Director of Customer Success

    2 days ago

    London, Greater London, United Kingdom Robert Half Full time £60,000 - £120,000 per year

    Director of Business Development & Customer SuccessLocation:London (3 days/week in-office)Model:Hybrid platform/SaaS environmentRobert Half are working with a fast-growing global technology platform to find a Director of Business Development & Customer Success to own the full commercial lifecycle across the UK & Europe. This is a senior, hands-on leadership...

  • Director, Customer Success

    6 days ago

    London, Greater London, United Kingdom Contentful Full time £80,000 - £120,000 per year

    About the OpportunityWe're looking for a strategic and hands-on Director of Customer Success (f/m/d) to lead our European team through the next phase of growth and customer excellence.  As Director of Customer Success – Europe, you'll serve as the regional leader of our Customer Success function, owning the retention number for Europe and overseeing a...

  • Customer Success Director

    4 days ago

    London, Greater London, United Kingdom JPMorgan Chase Full time £75,000 - £120,000 per year

    Elevate the customer experience by spearheading transformative success strategies and infusing your leadership insights to inspire teams and cultivate lasting customer relationships.As a Customer Success Director in the central Infrastructure Platforms team, you will be a key leader promoting impact on the Customer Success team. You will have the opportunity...

  • Customer Success Director

    2 weeks ago

    London, Greater London, United Kingdom JPMorganChase Full time £120,000 - £180,000 per year

    DescriptionElevate the customer experience by spearheading transformative success strategies and infusing your leadership insights to inspire teams and cultivate lasting customer relationships.As a Customer Success Director in the central Infrastructure Platforms team, you will be a key leader promoting impact on the Customer Success team. You will have the...

  • Customer Success Director

    2 days ago

    London, Greater London, United Kingdom Patchwork Health Full time £60,000 - £80,000 per year

    About UsSince 2016, Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff. Their fully integrated workforce management solution helps optimise outcomes for organisations, managers, staff and patients alike. Built by a team of dedicated healthcare veterans, and co-created with the NHS, their...

  • Director, Customer Success EMEA

    6 days ago

    London, Greater London, United Kingdom Foundry Full time £60,000 - £120,000 per year

    Foundry is a global digital media company specializing in technology marketing solutions. Formerly IDG Communications, Foundry leverages proprietary data, premium content, and martech solutions to connect technology buyers with leading brands. With a portfolio of trusted IT publications and demand-generation tools, Foundry drives informed purchasing...

  • Director of Customer Success

    2 weeks ago

    London, Greater London, United Kingdom SymphonyAI Full time £60,000 - £100,000 per year

    IntroductionWe are looking for aDirector of Customer Success and Consulting Servicesto lead the post-sale organisation for our Financial Services division across EMEA. This leader will oversee more than 150 people across the UK, Ireland, Poland, and continental Europe, driving the transformation to a SaaS native, product aligned, and outcome focused delivery...

  • Customer Success Director

    6 hours ago

    London, Greater London, United Kingdom 9fin Full time £80,000 - £120,000 per year

    About 9finThe world's largest asset class, debt, operates with the worst data.Technology has revolutionized equity markets with electronic trading, quant algos and instantaneous news. However, in debt capital markets, the picture is completely different. It still behaves like it's in the 1980s; trillions of dollars of trades are placed over the phone, news...

  • Customer Success Director

    2 weeks ago

    London, Greater London, United Kingdom CommerceIQ Full time £84,000 - £104,000 per year

    Company OverviewCommerceIQ's AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the world's largest marketplaces. With a...

  • Director, Customer Success

    4 days ago

    London, Greater London, United Kingdom Synthesia Full time £150,000 - £200,000 per year

    Welcome to the video first worldToday, people want to watch and listen, not read - both at home and at work. Video has been proven to drive higher engagement and retention vs text - yet it has been complex and challenging to scale. As a result, companies struggle with a forced tradeoff, sacrificing either:time and money with traditional video, orengagement...