Customer Success Advisor

Seeking an Enthusiastic Customer Success Advisor to Join Our Growing Property Marketing Company

Click London is a dynamic property marketing company based in London, specializing in captivating property photography. We're not just in the real estate photography business; we're passionate about crafting visual narratives that bring spaces to life, enticing potential buyers and showcasing the true potential of each property.

Join Our Thriving Team

We are seeking an enthusiastic and organized individual to join our growing team as a Customer Success Advisor. This role offers a fantastic opportunity to develop your skills and work independently. You will play a key role in managing our internal database, bookings and general administration.

Job Summary:
The Customer Success Advisor assist and deliver the best possible service to a list of customers. They manage the day-to-day requests and resolve complaints, manage the onboarding of new customers ensuring a full understanding of any specific requirements (under responsibility of the On Boarding Lead). They also support the contractors by being the first point of contact and provide feedback on the output quality to the Head of Operations to ensure proper training or any relevant action is taken.

Key Responsibilities will include:

- Managing day-to-day requests from both clients and contractors
- Ensuring smooth scheduling of the bookings
- Ensuring smooth collection of material
- Ensuring smooth delivery of the material to the clients
- Contacting new clients to ensure clear understanding of requirements
- Managing the first 3 bookings step by step, thereafter ensuring the whole Click team is fully aware of the requirements and the specificity of the relationship.

Knowledge, Skills and Experience:

- Client support / customer service experience
- Knowledge of the property sector and clients requirements
- Very thorough and details oriented
- Ability to plan, organise and prioritise
- Communication (written and verbal)
- Self motivated with an ability to research
- Objection handling

Attitude
- Structured
- Problem solver
- Excellent interpersonal skills

**Benefits**:

- Casual dress
- Company events
- Company pension
- Work from home

Schedule:

- Monday to Friday
- No weekends

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Administrative experience: 1 year (required)
- Estate agency: 1 year (preferred)

**Language**:

- English (required)

**Company Values**:
**Integrity & Passions**
- We conduct ourselves with integrity, holding ourselves accountable to meet ethical standards and building trust with our partners. We are genuinely passionate about what we do._

**Success comes together**
- We believe in the power of collaboration, working closely internally and externally to develop a deep understanding of goals, ensuring our solutions align with strategies and contribute to success._

**Customer Focus**
- We put customers at the centre of our journey We prioritise our customer's needs and aspirations, going above and beyond to understand their unique requirements and deliver tailored solutions that surpass their expectations and consistently strive for excellence._

**Diversity & Inclusion**
- Being able to work and learn in an atmosphere of respect, dignity, and acceptance. Our commitment to diversity and inclusion requires each of us to continuously ensure our interactions are respectful and inspire open communication._

**Kaizen**
- We foster a culture of innovation, encouraging creative thinking and embracing emerging technologies to continuously push the boundaries of property marketing and stay ahead of the competition._

Pay: £26,500.00-£29,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Work from home

Schedule:

- Monday to Friday
- No weekends

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Administrative experience: 1 year (required)
- Estate agency: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

Expected start date: 01/01/2025