Customer Care Advisor

5 days ago

London, United Kingdom Swish Fibre Full time

**Could you be the person to help us build our future success?**:
**Who we are**:
We are a full-fibre broadband provider with £250m of investment. We are rolling out a 10Gbps FTTP networks and have a plan to cover a total of 1,000,000 premises bringing truly exceptionalconnectivity services to homes and businesses in the South of England. We want to improve lifestyles and enhance communities by instantly connecting people and businesses beyond today’s broadband.

**Who you are**:
We are looking for forward thinking, enthusiastic individuals to join our team. You will be keen to learn, adaptable and excited to be part of our fast growing organisation.

**What we offer**:
Annual Salary

25 days paid holiday

Pension

Private medical

Life insurance

Cycle to work scheme

Health Screening

Long Term Incentive Plan

**Role**:
To provide a customer-focused 1st line support function to our customers within a growing and forward-thinking Full-Fibre Internet Service Provider.

On a day-to-day basis, you will deliver our industry-leading Customer Care experience, ensuring that customers facing a variety of situations are all treated with the same high level of service and understanding. We have excellent products that we, and our customers, are incredibly excited about.

We support our customers 7 days a week and your shift patterns will be Rota-based provided at least 2 weeks in advance. This would typically include 4 weekdays and either a Saturday or Sunday.

The weekday early shift would cover the hours of 8am - 4.30pm. The late shift covers 11.30am-8pm. During the weekends we operate a single shift from our brand new high-tech Marlow store covering the hours of 9am-5pm.

Our Customer Care Advisors are curious investigators, technical problem solvers, and good listeners that are comfortable using a variety of technologies to resolve customer questions.

**Key Responsibilities**:
**Core skills required**:
**Essential**:

- A customer focused approach.
- Good written and verbal communication skill.
- Demonstrates a high level of ownership and accountability.
- Ability to work to tight deadlines and targets.
- Problem-solving skills to understand the root cause of issues and resolution.
- Must be able to demonstrate technical competence and confidence.
- Minimum of an FTTC connection with internet speeds of 20Mbps download and 5Mbps upload.

**Desirable**:

- Previous Salesforce experience.
- Experience using Zendesk/Freshdesk/Soho desk or other similar software.
- Experience of Social Media platforms.
- Understanding of FTTP/FTTH/FTTX.

  • Customer Service Advisor

    1 week ago

    London, United Kingdom British Gas - Customer Service Full time

    Join us, be part of more.Were so much more than an energy company. Were a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesnt rely on fossil fuels whilst living our powerful commitment to igniting positive change in our...

  • Customer Care Advisor

    2 days ago

    London, United Kingdom Hireonline Full time

    **Remote Customer Care Advisor** - £12.50 per hour - Location - Remote Do you have a passion for offering fantastic customer service? Are you someone that enjoys problem-solving and finding solutions? Our client a leading jewellery brand in the UK is looking for confident and dynamic Customer Care Associates to help ease their customer queries over the...

  • Customer Care Advisor

    2 weeks ago

    London, United Kingdom CULTURAL CAPITAL CONSULTING LTD Full time

    **Customer Care Advisor** As a **Customer Care Advisor**, you will be the first point of contact for customers, providing assistance and resolving issues in person. You’ll work directly with customers to answer questions, address concerns, and ensure they feel valued and supported. This role requires strong communication skills, empathy, and a dedication...

  • Customer Care Advisor

    2 weeks ago

    London, United Kingdom So Energy Full time

    So Energy was created in 2015 because we know there’s never a good reason to have a bad experience with your energy provider. Since then our renewable energy business has grown rapidly, with over 300,000 customers and 300+ So Energist and we aren’t done. Our next goal is to supply renewable energy to 1 million UK customers by the end of 2026 and we are...

  • Customer Care Advisor

    2 weeks ago

    London, United Kingdom So Energy Full time

    So Energy was created in 2015 because we know there’s never a good reason to have a bad experience with your energy provider. Since then our renewable energy business has grown rapidly, with over 300,000 customers and 300+ So Energist and we aren’t done. Our next goal is to supply renewable energy to 1 million UK customers by the end of 2026 and we are...

  • Customer Support Advisor

    1 day ago

    London, United Kingdom Colten Care Limited Full time

    Customer Support Advisor Salary: £36,000 **At Colten Care we are proud to offer career development opportunities and a range of pay enhancements across our roles. Contact us to find out more** 40 hours per week, Mon-Fri, 9.00 am to 5.00 pm Introduction Were looking for an empathetic and driven Customer Advisor to join our team atFernhill, located near...

  • Care Home Admissions

    1 day ago

    Greater London, United Kingdom Colten Care Limited Full time

    An independent care home group is seeking a Customer Support Advisor to provide exceptional service to families and residents. The role involves nurturing leads, ensuring a warm welcome for visitors, and supporting local events. Candidates must be empathetic, organized, and have sales experience. A driver's license and business insurance are required. The...

  • Customer Care Advisor

    2 weeks ago

    London, United Kingdom FeelUnique Full time

    **Duties and Responsibilities**: - Work with the Senior Customer Care Advisors, Team Leaders and Customer Care Manager to develop and enhance customer first time resolution and to deliver best in class practices. - Working on delivery issues with carrier partners and where necessary instigating refunds to customers. - The role will involve communicating to...

  • Customer Support Advisor

    2 days ago

    Greater London, United Kingdom Colten Care Limited Full time

    Customer Support Advisor Salary : £36,000 At Colten Care we are proud to offer career development opportunities, and a range of pay enhancements across our roles. Contact us to find out more 40 hours per week, Mon to Fri, 9.00 am to 5.00 pm Introduction We're looking for an empathetic and driven Customer Advisor to join our team at Castle View in...

  • Customer Care Advisor

    2 weeks ago

    London, United Kingdom Paws Group Full time

    **ABOUT PAWS GROUP** Paws is on a mission to become Europe’s Leading Online Dog and Cat Wellbeing Business. A privately owned business, Paws has recently raised £7M of additional capital to fund our exciting transformation plan and we are now looking for an ambitious English-speaking Customer Care Advisor to join the family and help us to deliver our...