Customer Care Advisor

4 days ago


London, United Kingdom Hireonline Full time

**Remote Customer Care Advisor**
- £12.50 per hour
- Location
- Remote

Do you have a passion for offering fantastic customer service?

Are you someone that enjoys problem-solving and finding solutions?

Our client a leading jewellery brand in the UK is looking for confident and dynamic Customer Care Associates to help ease their customer queries over the busy holiday period.

You will be their first point of contact for their customers and through exceptional problem-solving skills and ability to use your initiative, you will handle various issues in a swift and timely manner.

**The role of Remote Customer Care Advisor**:

- Responding to all customer enquiries within four hours
- Dealing with all customer enquires; chasing deliveries, managing faulty returns/replacements
- Handling all customer complaints
- Ensuring customers are updated effectively
- Logging any customer feedback that impacts other departments

**The ideal Remote Customer Care Advisor**:

- Excellent grammar and spelling
- Acts well in pressure
- Ability to problem-solve and use own initiative
- Previous customer service experience



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