Customer Care Advisor

2 weeks ago

London, United Kingdom FeelUnique Full time

**Duties and Responsibilities**:

- Work with the Senior Customer Care Advisors, Team Leaders and Customer Care Manager to develop and enhance customer first time resolution and to deliver best in class practices.
- Working on delivery issues with carrier partners and where necessary instigating refunds to customers.
- The role will involve communicating to customers located in all parts of the world.
- Working with Zendesk and internal IT systems to develop dashboards and clear, easy to use systems and reports for immediate issue recognition.
- Ad hoc tasks and projects as determined by the Customer Care Team Leaders, Head of Business Services, CFO or CEO.

**Skills / Qualifications**:

- Fluency in English is essential.
- Proven customer service skills within a customer focused environment (ideally as a Beautician or within Beauty Retail, but not essential).
- Beauty experience would be advantageous.
- Experience and understanding of customer confidentiality, processing payments and related security procedures.
- Excellent written, verbal and numerical skills as well as a strong work ethic.
- Clear, concise and professional telephone skills.
- Excellent keyboard skills.
- Ability to work to tight deadlines and manage projects independently.
- Strong MS Office skills, knowledge of Zendesk would be advantageous.
- Must be available to work weekends on a rota system.

**Job Types**: Full-time, Fixed term contract
Contract length: 4 months

**Benefits**:

- Additional leave
- Employee discount
- Store discount
- Work from home

Schedule:

- Monday to Friday

Application question(s):

- Salary Expectations

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in London

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