Customer Care Advisor

2 weeks ago

London, United Kingdom So Energy Full time

So Energy was created in 2015 because we know there’s never a good reason to have a bad experience with your energy provider. Since then our renewable energy business has grown rapidly, with over 300,000 customers and 300+ So Energist and we aren’t done. Our next goal is to supply renewable energy to 1 million UK customers by the end of 2026 and we are going to succeed in that mission by leveraging technology, remaining customer-centric and hiring people with a passion for sustainability.

**If you're thinking of joining us then your timing couldn't be more perfect. In late 2021 So Energy joined forces with ESB Energy to become the UK’s next big green energy supplier.**

Our People - So Energists

Whether you are helping our customers gain energy independence through solar panelling and EV charges or delivering best-in-class customer service to one of our renewable energy customers there are six things all So Energists have in common, our Values:
**Clear**

**Honest**

**Ambitious**

**Inquisitive**

**Caring**

**Sustainable**

**Who are we looking for?**

**Requirements**:
**The Process**
- Click Apply; You know you want to.
- Complete our online Assessment. The Assessment will take about 30 mins to complete.
- Attend a Virtual Customer Care selection day: This is a one-day event held in over Teams where we get to know more about you and you get to learn all about us.

**Benefits**
- A salary of £25,500 plus up to 10% performance-related bonus
- 25 days holiday, plus bank holidays, and an extra day holiday for your birthday
- Regular Socials
- Work three days from home after your probation period (download speed of 20mbps and upload speed of 11mbps required)
- Great reward and recognition
- Join a unique culture that embraces peoples ideas and fosters collaboration across the business
- Use of the Hastee platform to access some of your pay in a pinch
- Enhanced Maternity and Paternity leave
- Access to Perkbox+ including the Wellness Hub
- Life assurance 4x base salary

At So Energy, our employees are just as important to us as our customers. We will provide training and support your development throughout your career. We want our Customer Care Advisors to be leading the teams in the future as we both grow together.

Working hours: 08:30 - 5:30PM, Monday - Friday.

**Our Customer Care Advisors are curious investigators, problem solvers and good listeners. Are you? Do you like the way it feels when you help others?**

If you are interested in finding out more please apply, make sure to complete all the questions to the best of your ability and attached an up to date version of your CV.

Good luck

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