Remote Tech Support Administrator

2 weeks ago

Cheadle, United Kingdom Agilent Technologies Inc. Full time

We are currently looking for a **Remote Tech Support Administrator** **(M/F/x) **to join our team in Manchester, UK.

You will join a successful team of Remote Technical Support Engineers and Scheduling Coordinators delivering day-to-day support services for Agilent's Life Science and Chemical Analysis customers.

**About the job**:
Your primary role will be to support the UK-based Remote Engineers and Scheduling teams through the implementation of a new, groundbreaking customer communication/ticket logging system.

This is an excellent opportunity to work in a world-class organisation as part of a high-profile project. As a rapidly growing company there are ongoing opportunities to develop into a variety of permanent roles/positions.

You may also get the opportunity to travel to mainland Europe to support the wider implementation.

**Responsibilities**:

- Learn current support processes and tools (SAP based) for communication/ticket management
- Perform testing of the new Customer Communication/Ticket Management (SAP based) tools
- Become “the expert” in the new tools, learn how the current processes need to adapt
- Help train the support staff in the pilot country (UK)
- Provide “on-the fly” support during the pilot phase
- Collaborate closely directly with customers when required.
- Feedback status updates (challenges, successes, change requests etc) to the project team
- Support the subsequent roll-out in Europe (training and post go-live) - likely to require some travel

**Qualifications**:

- Bachelor or Master graduate in Chemistry, Life Science or Project Management based field.
- Experience of operating in a laboratory and/or project management capacity desirable.
- Superb communication and people skills - able to communicate with stakeholders at all levels.
- Ability to work as part of a multicultural, cross-country team.
- Excellent time management skills.
- The ability to organise and prioritise your workload effectively.
- A strong valuation of processes and the ability to follow them accordingly with good attention to detail
- The ability to set customer expectations and balance customer requirements with Agilent's business needs

**We offer**:

- Outstanding company culture
- Great environment to work
- Career development opportunities
- Company pension scheme and additional benefits.

A position in an international and dynamic working place with exciting challenges and opportunities. You will become part of a company that works according to these values:

- We move diagnostics forward.
- We care about the needs of our customers and strive to ensure people are treated consistently, fairly and with respect.
- We deliver effective diagnostic solutions valued by our customers.

We will make sure you get all the training and development opportunities you need **to become the best in your field**

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

**Travel Required**: 25% of the Time

**Schedule**: Schedule:Full time

**Shift**: Day

**Duration**: Over 12 Months

**Job Function**: Administration

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