Client Support Administrator
2 weeks ago
**Position: Client Support Administrator**
**Job Type**:Permanent, Full-Time - 40h/week, Monday - Friday, (including one rotational day with the team covering 12.30am - 9pm).
**Salary**:£26,000 per year
**Holiday: 25** days per year, plus public holidays
**Where**: Manchester Office (UK-based with full rights to work).
**Language**:Fluent English required, other languages a bonus
**Role Overview**
**Responsibilities**
- Collaborate closely with the internal teams to ensure client satisfaction
- Fully understand the Pinpoint Works & Voly platforms and other internally used software to enable you to support our clients
- Understand a high-level overview of the programs and our processes
- Ensure client deal pages within our CRM are updated
- Bug reporting and client feedback to the development team
- Assess current processes and suggest improvements
- Be a team player for the wider Voly Group team to support and learn from one another
- Adherence to all ISO 27001 requirements
**Requirements**:
- Excellent verbal and written communication skills
- IT literate - Outlook, Excel, Word
- Excellent attention to detail
- High level of organizational skills to manage and prioritise workload
- Proactive approach to all aspects of the role
- Quick to learn new technology
- Communicate effectively with the customers and the wider technical team
- Work efficiently and log time effectively
- Approach the position with initiative and enthusiasm
- Normal office hours though some weekend and after-hours work may be required to support our global clients
- Ability to work within agreed SLAs
- Right to work in the UK
**About Voly Group**
Voly is a fast growing and industry-leading SaaS business based in Greater Manchester area of Cheadle Hulme with offices in Barcelona and Guernsey.
We provide unique online software for managing the finances of yachts and businesses within the music industry. As a multi-asset technology business, Voly has gone from strength to strength, winning a number of awards and prestigious clients, some of whom are the largest yacht management and music management companies in the industry.
Voly’s software also incorporates a multi-currency foreign exchange (FX) solution. In addition, Pinpoint Works, a specialist software business, provides simple, effective work list and project management solution for yachting.
Continual investment in new technology, like our app, integrated prepaid card, FX/payment systems, and our project integration enable Voly to provide a superior software solution. Voly has also recently added a HR and payroll solution to our extensive suit of products to further support our client's needs.
Voly is proactive about building a unique company culture. We do this by creating a dynamic workplace, forging strong professional relationships with a focus on innovation and business excellence.
If you’re a passionate and driven person who thrives on challenge, you’re who we’re looking for to join our team.
Voly Group Webpages
Pay: £26,000.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Life insurance
- On-site gym
- Private medical insurance
**Education**:
- A-Level or equivalent (required)
**Language**:
- Another language? (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Application deadline: 21/07/2025
Expected start date: 01/08/2025
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