Operational Support Administrator

**Role**:Operational Support Advisor

**Location**:Head Office - Cheadle, SK8

**Salary**: Up to £28,000 per annum

**Contract**: Permanent, Full-Time

**Hours**: 40 hours per week

bMindful Psychology are currently recruiting an Operational Support Administrator to join our Head Office team, to provide comprehensive administrative support to enhance operational efficiency and to support managers and colleagues

**Job Summary**

To provide comprehensive administrative support to enhance operational efficiency and to support managers and colleagues. This involves proficient management of schedules, documentation, communication, organisational tasks and general receptionist tasks. Leveraging strong IT skills, attention to detail, and effective communication, this role ensures timely task completion and contributes to the success of projects and team objectives.

**Key Responsibilities**:

- To maintain accurate documentation and records across numerous operational activities and support with generating reports, presentations, and correspondence, for both internal and external use.
- Manage training program schedules ensuring resources, materials, and any relevant equipment is available prior to the session.
- Contribute to continuous improvement initiatives utilising customer feedback to inform developments and improvements across multiple channels.
- Manage event logistics, including attendee registration tracking, communication with attendees/organisers, and preparation of marketing materials and giveaways.
- Handle post-event tasks, such as collecting attendee feedback and compiling data for reporting.
- Review relevant tender opportunities, that align with business objectives and requirements, presenting them to the leadership team.
- Oversee and maintain key databases and systems used across the business.
- Support onboarding and training for new team members, sharing best practices and guidance on processes

**A full Job Description can be obtained upon request**

**Qualifications and Skills**
- A relevant qualification e.g. Business Administration, Human Resources, or similar is desirable but not essential.
- Ability to manage multiple tasks and prioritise effectively. Analytical thinking to troubleshoot and resolve issues efficiently.
- Strong written and verbal communication for professional interactions and competence in Microsoft Office.
- Familiarity with database management or record keeping systems.
- Previous administrative, operational, or business support experience.
- Experience in coordinating projects or training programs.

**What We Offer**

We are often asked _“What makes bMindful Psychology_ _a great place to work?” _And the truth is, there’s lots of reasons why people choose to work for us. We offer lots of different career opportunities so that you can use your skills to make a difference to the lives of children and young people living with challenging behaviour needs.

We offer great rewards and benefits, extensive learning and development opportunities, and health and wellbeing support, so whilst you’re busy caring for our children and young people, you can be assured that we’re caring for you.

**Our benefits include**:

- Competitive salaries
- A generous annual leave entitlement plus bank holidays
- Opportunities for professional growth and development through a combination of face-to-face training, online courses, on-the-job training, and continuous supervision and development
- Supportive and collaborative work environment
- Modern head office located close to Manchester Airport with fantastic transport links
- Access to an employee assistance program and well-being initiatives
- Employee referral scheme
- Paid for DBS
- Travel expenses paid

**About Us**

bMindful Psychology is an award-winning mental health service provider, committed to delivering high-quality psychological support to marginalised children and young people who have experienced developmental and relational trauma. We are passionate about supporting the teams around the child to ensure positive outcomes through consultation, implementation of tailored care plans, and training. At bMindful, our vision is to offer a comprehensive range of services to support professionals, who in turn can support children and young people to reach their potential and have rich and meaningful lives.

bMindful Psychology has a broad range of services with a strong ethos of multidisciplinary and a hard-working team approach to provide those using our services with the best possible advice and support. This means significantly improving or supporting the mental health and wellbeing of all children and young people who use our service by means of clinical excellence so that they can reach their full potential.

**How to Apply**

Our greatest asset is our team. We are a warm, welcoming team of individuals with a shared vision for exceptional services that support children and young people's wellbeing - it’s what makes us trusted as a