Senior Pensions Administrator

EQ is a leading international provider of shareholder, pension, remediation and credit technology. With over 5,000 employees, it supports 37 Million people in 120 countries. EQ’s purpose is to care for every customer and simplify every transaction, delivered with less of an impact on the environment.

EQ’s vision is to be the leading global share registrar, offering complementary services to its client base.

MyCSP

MyCSP operates the Civil Service Pension Scheme, regulated administration covering pension schemes, annuities and related products. Our activities are often mission-critical to our client (Cabinet Office) but not core to their organisations and cover administration, software provision and payments.

Role Summary

We help Civil Service Pension Scheme manage complex and regulated administration covering pensions, payroll and payments.

Our activities are often mission-critical to our clients but not core to their organisations. By taking care of these services, we free them to focus on what matters most. Our solutions are delivered at scale, supporting over eight million pension scheme members over £28bn a year. Across MyCSP and Paymaster we work with some of the largest pension schemes in the UK, including the Civil Service, National Health Service and the Armed Forces Veterans, which we have continuously served since 1836.

Pensions Operations delivers an excellent service across our diverse client base. Our Pensions Administration teams are responsible for keeping accurate and compliant pension records for our clients and pension scheme members. We need to make sure we get it right first time for our pensioners.

Operations must deliver an excellent service across our diverse client base.

For the provision of all the other aspects of members' pensions, our administration function is key. Our people, our Compendia platform and its integrated mobile-friendly web tools, are key elements in delivering this. Leading-edge responsive web tools and contact centre facilities help members to engage with their retirement wealth as they progress along their journey to retirement.

Core Duties/Responsibilities
- Provide administration service to customers, working to agreed targets
- Resolving complex (sometimes confidential) customer enquiries
- Drafting of non-standard correspondence in response to customer enquiries.
- Collating and analysing data and produces routine reports
- Performing and issuing pension calculations including manual calculations
- Provision of technical guidance to other team members
- To complete / check casework and provide feedback
- Identifies and implement process improvements in immediate area of work responsibility in order to improve throughput and customer service
- Provide on-the-job coaching to department colleagues
- Attend client meetings where necessary
- Monitor daily work position and reallocate work as required
- Carry out projects and ad-hoc activities as determined by the Financial Analyst

Skills, Capabilities and Attributes
- Previous pensions experience is essential
- Good legislative and technical knowledge
- Excellent attention to detail and capable of following defined processes and procedures
- Strong communication skills
- The desire to deliver exceptional customer service
- Proven track record of quality, timely delivery
- The ability to develop positive and productive working relationships
- Computer literate with a willingness to learn a variety of systems
- Strong numeracy and literacy skills

MyCSP Benefits

Being a permanent member of the team at MyCSP, you will be rewarded by our company benefits, these are just a few of what is on offer and just one aspect of what makes us a unique employer.
- 28 days holiday + Bank Holidays
- Performance related bonus
- Eye Care Vouchers
- Life Assurance
- MyCSP Discount
- 7.5% off major retailers
- Annual Dividend

LI-RM1