Service Desk Analyst

5 days ago

Peterborough, United Kingdom Global Technology Solutions Ltd Full time

We have a fantastic opportunity for an experienced SC cleared Service Desk Analyst in Peterborough.
YOU MUST HOLD CURRENT SC CLEARANCE FOR THIS ROLE
Shift Available - 0700-2000 Mon - Sun (7.5hrs in that timeframe) working 5 days on and 2 days off
Contracts min 3 months - temp plus extension and perm opportunities
Answering incoming contacts from customers and to accurately log incidents ensuring all relevant data is captured whilst logging the incident. To provide a single point of contact to our customers and to ensure that incidents are fully managed through to resolution.
*1st Line Support of Wintel / Retail and Hardware related incidents.
*Accurately log incidents and ensure all relevant data is captured whilst logging the incident.
*Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.
*Proactively keeping Customers informed on incident or request status and progress.
*Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.
*Act as a role model for technical competence, helpfulness, facilitation of learning and teamwork.
*Contributing to team meetings.
*Proven Customer service skills
*Up to 6 months' experience as an analyst within a similar environment
*Industry recognised qualifications in relevant area is desirable (i.e. MCP)
Global Technology Solutions is acting as an Employment Business in relation to this vacancy..

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