IT Service Desk Analyst

1 week ago

Peterborough, United Kingdom Picture More Full time

Are you passionate about delivering outstanding customer experience?
Do you have experience working on a busy service desk?
We have an opportunity for an IT Service Desk Analyst to join a leading national organisation.

**You will be responsible for**:

- Configuring and troubleshooting support issues
- Documenting all user identification information, including name, department, contact information, and nature of problem or issue
- Prioritising and scheduling problems.
- Escalating problems (when required) to the appropriately experienced support analyst.
- Keep callers appraised of fault’s progress
- Closing completed queries to avoid escalation
- Identifying and learning appropriate software and hardware
- Work in accordance with ITIL processes and procedures

**Technical skills required**
- Active Directory administration
- Office 365 support
- Supporting different mobile devices (Blackberry, iPhone/iPad, Android)
- ServiceNow knowledge (or similar ITSM knowledge)
- Installation/moves of hardware such as printers, digital senders, MFD's (multi-function devices), PC's and all peripheral items

**Shifts: - rotates amongst the team**
Mon - Fri 07:00 - 15:30 - Early
Mon - Fri 08:00 - 16:30 - Mid
Mon - Fri 10:00 - 18:30 - Late

Company benefits include but not limited to:

- Contributory pension
- Life Assurance
- Interest free season ticket loan
- Cycle to Work Scheme
- Holidays - 25 days per annum

**VISA Sponsorship: You must be eligible to work in the UK without sponsorship**

Does this sound like your next role? Click 'Apply’

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