1st Line Service Desk Analyst
1 week ago
1st Line Service Desk Analyst - Windows, Software, Hardware, Desktop, Servers Our rapidly growing IT client, based in Peterborough is seeking a dynamic, hands-on and technically astute 1st Line Service Desk Analyst with strong skills in supporting, installing, troubleshooting and maintaining hardware and software within a Window environment. Due to the nature of this role, you will require current SC Clearance. As 1st Line Service Desk Analyst, you will help with supporting Software / Hardware related Incidents and Service Requests as well as accurately log incidents and ensure all relevant data is captured. Knowledge of some 2nd Line Windows support is highly desirable. A good understanding of Windows Operating Systems, Application troubleshooting (Teams, Outlook, Word etc) and Hardware troubleshooting (desktop, laptop, phones) is required. **Other duties will include**: - Provide a single point of contact to our coworkers. - Ensuring tickets are fully managed through to resolution. - 1st Line Support of Software / Hardware related Incidents and Service Requests - Maintain a high level of First Contacts Fixes. - Proactively keep customers informed on an incident / request status and progress. - Escalate incidents to the relevant resolver group where first contact fix is not possible. - Proactively maintain and develop technical knowledge. - Escalate potential service / problem issues initially with the relevant management / departments. - Work closely with internal resolver groups to prioritise and fix Coworker issues. - Help facilitate "Shift Left" with a transfer of knowledge and processes from resolver teams Excellent verbal and written skills are required as you will be required to accurately log Incidents and Service Requests ensuring all relevant data is captured whilst logging. **Technical knowledge required**: - Previous experience within an IT support environment. - Experienced in the following: - Windows Operating Systems - Application troubleshooting (Teams, Outlook, Word etc) - Hardware troubleshooting (desktop, laptop, phones) - Remote Support - Customer Service Any experience of Citrix, SCCM and administration of AD, Exchange and O365 is a bonus but not essential. SC/Security Clearance is required This role is based in Peterborough and is paying a rate of up £15-£20/hour. Again, we are seeking a technically astute 1st Line Service Desk Analyst with strong skills in supporting, installing, troubleshooting and maintaining hardware and software within a Window environment.
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Service Desk Analyst
2 weeks ago
Peterborough, United Kingdom Quantica Technology Full timeService Desk Analyst / Helpdesk Analyst / 1st & 2nd Line Support Analyst - Peterborough Service Desk Analyst / Helpdesk Analyst / 1st& 2nd Line Support Analyst - Peterborough, to £30,000 - Hybrid Global organisation has a new role for a Servicedesk Analyst with experience for Office365, Windows 10 and ideally Apple Mac who can provide excellent customer...
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Service Desk Analyst
4 days ago
Peterborough, United Kingdom Global Technology Solutions Ltd Full timeWe have a fantastic opportunity for an experienced SC cleared Service Desk Analyst in Peterborough. YOU MUST HOLD CURRENT SC CLEARANCE FOR THIS ROLE Shift Available - 0700-2000 Mon - Sun (7.5hrs in that timeframe) working 5 days on and 2 days off Contracts min 3 months - temp plus extension and perm opportunities Answering incoming contacts from customers...
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IT Service Desk Analyst
2 days ago
Peterborough, United Kingdom Better Prospects Full timeExperienced Service Desk Analyst required to provide second line support to various Primary and Secondary schools. This role will be based at a Secondary School in Peterborough 2-3 days a week with some travelling to School Sites in Lincolnshire and Derbyshireas appropriate or working from home. The Service Desk Analyst will provide second line support to...
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Service Desk Analyst
2 hours ago
Peterborough, United Kingdom Global Technology Solutions Ltd Full timeOut of Hours Service Desk Analyst - 1st line Support Looking for experienced Call Centre / Service Desk Analysts Office based in Hampton, Peterborough. You will ideally have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role. Shifts - 10.5 paid hrs 20:00 to 08:00. 4 nights on and 4 nights off. Contracts min 6 months....
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1st Line Support Analyst
3 weeks ago
Peterborough, United Kingdom Ascent Sourcing Ltd Full timeService Desk Analyst Peterborough 3 month fixed term contract (Potential for permanent) £28,000 Base (Pro Rata) The successful candidate will provide a comprehensive first line of IT support to employees within the business. As the face of IT, they provide support, administration and troubleshooting services covering the full scope of IT systems and...
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1st Line Analyst
2 weeks ago
Peterborough, United Kingdom Taskmaster Resources LTD Full time**1st line Analyst (IT) Night Shift** A well-known Technology based company is looking to recruit a 1st line Analyst ( IT) for their growing business within the city. - Proactively keeping customers informed on incident or request status and progress. - Act as a role model for technical competence, helpfulness, facilitation of learning and teamwork. -...
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Peterborough, United Kingdom Global Technology Solutions Ltd Full timeSC cleared Out of Hours Call Centre / Customer Services/ Service Desk Analyst / Call Logger - 1st line Support. Office based in Hampton, Peterborough. Our client are looking for sc cleared Call Centre / Customer Service/ Service Desk Analysts The role is an initial 3 month contract with progression of extensions of contract and in the long term the client...
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IT Service Desk Analyst
2 weeks ago
Peterborough, United Kingdom Picture More Full time**IT Service Desk Analyst** Are you a self-motivated, hard-working, and organised IT Service Desk Analyst who is looking for more responsibility and autonomy? It's not just about technical knowledge. This role is a chance to use your analytical and problem-solving skills to make a difference in the firm. **Salary - £20-24,000 per annum Hybrid working - 3...
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IT Service Desk Analyst
1 week ago
Peterborough, United Kingdom Picture More Full timeAre you passionate about delivering outstanding customer experience? Do you have experience working on a busy service desk? We have an opportunity for an IT Service Desk Analyst to join a leading national organisation. **You will be responsible for**: - Configuring and troubleshooting support issues - Documenting all user identification information,...
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1st Line Support
2 weeks ago
Peterborough, United Kingdom Investigo Full timeWe have a fantastic opportunity for an enthusiastic customer service professional to join a Software business working in their Customer Support Team. This role sits within our dedicated customer support team. The team works directly with our customers and represents the business by building key relationships, maintaining customer satisfaction and ensuring...
