Service Desk Analyst
4 days ago
Job DescriptionThis is an excellent opportunity for someone who enjoys supporting users, solving technical challenges, and working in a collaborative IT environment. We're looking for a Service Desk Analyst to join a busy, friendly Service Desk team, providing high-quality technical support and ensuring users receive a responsive and reliable service.In this role, you'll be handling a wide range of queries, troubleshooting issues across hardware, software and networks, and maintaining clear and accurate documentation. You'll be working to established ITIL processes and supporting colleagues to resolve escalations and share knowledge across the team.What you'll be doing:Responding to technical support requests and delivering a positive customer experienceTroubleshooting hardware, software and network issues using appropriate tools and techniquesCreating and maintaining clear, accessible documentationFollowing established service desk processes to ensure consistent, high-quality supportWorking closely with team members on escalations and problem resolutionEnsuring issues are fully resolved and communicating outcomes clearly to usersTechnologies and systems you may work with include:Windows 10/11Active Directory / Microsoft EntraMicrosoft 365, Teams, SharePointMicrosoft Azure and IntuneBusiness Central / Dynamics 365SQLScripting languages such as PythonITIL-based processesWhat you'll bring:Strong knowledge of Windows 10/11Confident communication skills with a focus on delivering excellent customer serviceAbility to collaborate effectively within a teamOwnership of tasks and the ability to see them through to completionStrong writing skills for technical and non-technical documentationA keen eye for detailUnderstanding of ITIL principlesThe ability to remain calm and organised during busy periods or major incidentsA supportive, empathetic approach when working with users of all abilitiesExperience with scripting or coding (e.g., PowerShell, Python) is an advantageIf you're committed to delivering outstanding support and want to grow your skills in a supportive environment, we'd be delighted to hear from you. Apply nowHuntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role
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Service Desk Analyst
2 weeks ago
Peterborough, United Kingdom Quantica Technology Full timeService Desk Analyst / Helpdesk Analyst / 1st & 2nd Line Support Analyst - Peterborough Service Desk Analyst / Helpdesk Analyst / 1st& 2nd Line Support Analyst - Peterborough, to £30,000 - Hybrid Global organisation has a new role for a Servicedesk Analyst with experience for Office365, Windows 10 and ideally Apple Mac who can provide excellent customer...
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Peterborough, United Kingdom Picture More Full time**IT Service Desk Analyst** Are you a self-motivated, hard-working, and organised IT Service Desk Analyst who is looking for more responsibility and autonomy? It's not just about technical knowledge. This role is a chance to use your analytical and problem-solving skills to make a difference in the firm. **Salary - £20-24,000 per annum Hybrid working - 3...
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Peterborough, United Kingdom Better Prospects Full timeExperienced Service Desk Analyst required to provide second line support to various Primary and Secondary schools. This role will be based at a Secondary School in Peterborough 2-3 days a week with some travelling to School Sites in Lincolnshire and Derbyshireas appropriate or working from home. The Service Desk Analyst will provide second line support to...
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Dutch Speaking Service Desk Analyst
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Service Desk Analyst
3 days ago
Peterborough, United Kingdom Huntress Full timeThis is an excellent opportunity for someone who enjoys supporting users, solving technical challenges, and working in a collaborative IT environment. We're looking for a Service Desk Analyst to join a busy, friendly Service Desk team, providing high-quality technical support and ensuring users receive a responsive and reliable service. In this role, you'll...
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Service Desk Analyst
1 day ago
Peterborough, United Kingdom Huntress Full timeThis is an excellent opportunity for someone who enjoys supporting users, solving technical challenges, and working in a collaborative IT environment. We're looking for a Service Desk Analyst to join a busy, friendly Service Desk team, providing high-quality technical support and ensuring users receive a responsive and reliable service. In this role, you'll...
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Service Desk Analyst
2 weeks ago
Peterborough, United Kingdom Global Technology Solutions Ltd Full timeOut of Hours Service Desk Analyst - 1st line Support Looking for experienced Call Centre / Service Desk Analysts Office based in Hampton, Peterborough. You will ideally have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role. Shifts - 10.5 paid hrs 20:00 to 08:00. 4 nights on and 4 nights off. Contracts min 6 months....
