Dutch Speaking Service Desk Analyst

4 days ago

Peterborough, Peterborough, United Kingdom Creo Recruitment Full time £20,000 - £40,000 per year

Dutch Speaking Service Desk Analyst (Customer Service agent)

Location - Peterborough

Our client are looking to appoint a Service Desk Analyst, to supplement the team with hard working, enthusiastic and customer focused individuals to provide an outstanding level of service and quality.

Key Responsibilities of a Service Desk Analyst

  • Present a professional image of the company to deliver positive customer experience throughout the customer journey
  • Be clear and transparent in all communication with customers to ensure they understand the current situation in order to demonstrate the business principles
  • Responsible for working in adherence to all policies and procedures in order to deliver compliant customer outcomes
  • Constantly strive to improve the customer experience by challenging existing processes and practices and recommending change where appropriate.
  • Manage vulnerable customer incident in order to ensure the most appropriate support is provided
  • Identify and accurately record any complaints received from customers and achieve first time resolution
  • Responsible for identifying and reporting any incidents of breaches of operational processes and policies
  • Use a variety of tools and techniques to initiate and maintain contact with customers to ensure an appropriate outcome is achieved
  • Effectively communicate with customers in order to identify the issue and to provide customers an appropriate outcome
  • Utilise effective questioning techniques to understand the customer circumstances, to ensure an Incident is managed to exit in a timely manner

Skills needed to be a Service Desk Analyst

  • Fluent Dutch speaker essential
  • A confident telephone manner
  • Effective written and verbal skills
  • The ability to work towards targets
  • The ability to work as an individual and as part of a team
  • Great multi-tasking skills
  • Key attention to detail

  • Spanish OR Dutch speaking Customer Service Agent

    4 days ago

    Peterborough, Peterborough, United Kingdom Creo Recruitment Full time £20,000 - £35,000 per year

    Spanish OR Dutch speaking Service Desk Analyst (Customer Service agent)Location - PeterboroughOur client are looking to appoint a Service Desk Analyst, to supplement the team with hard working, enthusiastic and customer focused individuals to provide an outstanding level of service and quality.Key Responsibilities of a Service Desk AnalystPresent a...

  • Spanish Speaking Customer Service Agent

    4 days ago

    Peterborough, Peterborough, United Kingdom Creo Recruitment Full time

    Spanish Speaking Service Desk Analyst (Customer Service agent)Location - PeterboroughOur client are looking to appoint a Service Desk Analyst, to supplement the team with hard working, enthusiastic and customer focused individuals to provide an outstanding level of service and quality.Key Responsibilities of a Service Desk AnalystPresent a professional image...

  • Customer Service Advisor

    2 days ago

    Peterborough, Peterborough, United Kingdom Intec Select Full time

    Customer Service Advisor - (Dutch speaking) – IT Consultancy – £22 per hour Inside IR35 – Fully OnsiteNo experience required, full training providedDutch language skills are essentialOverview:I'm currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including...

  • Service Desk Analyst

    2 hours ago

    Peterborough, Peterborough, United Kingdom Intec Select Full time

    Service Desk Analyst – IT Consultancy – £17.00 per hour Inside IR35 – Fully Onsite(Tech background is not required)Overview:I'm currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving...

  • Customer Service Agent

    4 days ago

    Peterborough, Peterborough, United Kingdom Creo Recruitment Full time £25,000 - £40,000 per year

    Service Desk Analyst (Customer Service agent)Location - PeterboroughOur client are looking to appoint a Service Desk Analyst, to supplement the team with hard working, enthusiastic and customer focused individuals to provide an outstanding level of service and quality.Key Responsibilities of a Service Desk AnalystPresent a professional image of the company...

  • Information Technology Help Desk

    2 weeks ago

    Peterborough, Peterborough, United Kingdom fe4968b4-802b-4460-a270-61b91ac59424 Full time £28,000 - £35,000 per year

    1st Line Support AnalystPeterborough3 month fixed term contract (Potential for permanent)£28,000 Base (Pro Rata)The successful candidate will provide a comprehensive first line of IT support to employees within the business. As the face of IT, they provide support, administration and troubleshooting services covering the full scope of IT systems and...

  • Service Desk Administrator

    3 hours ago

    Peterborough, Peterborough, United Kingdom Steadman Brown Full time

    Steadman Brown are working with a leading media organisation based in Peterborough, known for its fast-paced environment and commitment to delivering high-quality service across multiple platforms.As part of a short-term project to bolster IT support operations, the company is seeking a proactive and technically capable Service Desk Administrator to join...

  • Reporting Analyst

    1 week ago

    Peterborough, Peterborough, United Kingdom CDW Full time £25,000 - £40,000 per year

    At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and...

  • Reporting Analyst

    2 weeks ago

    Peterborough, Peterborough, United Kingdom CDW Full time £45,000 - £55,000 per year

    At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and...

  • Enterprise Services Support Analyst

    2 weeks ago

    Peterborough, Peterborough, United Kingdom Compare the Market Full time £30,000 - £60,000 per year

    Job DescriptionEnterprise Services Support AnalystFunction:TechnologyLocation:London, PeterboroughCurious about what's next? So are we. Join Compare the Market and help to make financial decision making a breeze for millions.At Compare the Market, we're a purpose-driven business powered by tech and AI. We're building high-performing, results-driven teams...