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Graduate Customer Success Executive

2 weeks ago

Camden, United Kingdom BrighterBox Full time

This award-winning start-up is one of Europe's fastest growing businesses and the UK market leader when it comes to connecting households and cleaners (think Deliveroo, but for home services). They make it easy for customers to book, manage, and pay theircleaners online - as well as create a great platform for cleaners to find work.
In just six years, they've gained 40+ awards and have over 350,000 reviews - with a 4.9 star average rating This start-up truly shows no signs of stopping and are looking to hire new talent to help them keep up with this exponential growth.
The Graduate Customer Success Executive role is a great entry point for bright grads looking to get their foot in the door of a growing business. Previous team members have moved into operations, marketing and even detective positions
? Day-to-day responsibilities:

- Building empathetic and rapport rich conversations
- Being a problem solver - from finding great Housekeepers for our customers to finding out what makes customers cancel their bookings
- No two problems are the same, but you'll be determined to fix every issue, first time, every time
- 80% Customer Success and 20% special projects ratio
- Getting involved in projects to help us build a bigger, better business
? About you:

- Passionate about delivering an amazing customer experience
- Great communication skills, both written and verbal
- A positive and high-energy attitude
- Tech-savvy
- Bonus points for Zendesk experience
?? Benefits:

- A generous 25 days' holiday, plus bank holidays
- Plenty of business development opportunities
- Potential for share options
- Gym membership
- Lots of personal development opportunities, including apprenticeships and courses
- Tons of sponsored (but not too heavily organised) office fun, think posh Christmas and summer parties
- Cycle to Work Scheme
- Free cleans ?