Customer Success Executive
2 weeks ago
This venture-backed tech startup has created a revolutionary on-demand app which allows parents to discover and book amazing local nannies/babysitters quickly, flexibly, and securely.
They are changing the lives of over 130,000 users across the UK and have already received over 1 million hours of childcare requests on their platform. Their already rapid growth combined with the funding they've recently secured has opened them up to evenmore business growth - which is where you come in
Their 5-star Trustpilot rating is largely down to their relentless focus on outstanding customer service. Their customers love them, and they're getting more and more by the day, meaning they'll need an excellent Customer Success Executive to help
**Responsibilities**:
- Customer service: dealing with customer queries and feedback quickly and professionally, putting customers at the heart of everything you do
- Curation: Curating sitter profiles to ensure a high-quality experience for parents
- Operations: Assisting with the daily payment processes, ensuring their hero sitters get paid on time
- Commercial: support parents during the matchmaking process of regular bookings
- Verifications: Overseeing the ID verifications and background checking processes all sitters must clear through
- Working flexibly across variable shift patterns (hours: Monday - Friday 8am-5pm / 9am-6pm, with the occasional need to support on a weekend where required)
**Requirements**:
- You are an enthusiastic and hard-working individual who prides themselves on their ability to provide the highest levels of customer service in every interaction
- You love to communicate with people, solve problems, help others, and be part of a team that is making a difference
- Previous customer service for online companies (you are digital savvy and have experience working well in high-volume environments)
- Excellent verbal and written communication in English
- Great interpersonal skills; empathetic, friendly and with a positive attitude
- Highly collaborative, a great communicator and a team player
- Superb organisational skills and an ability to expertly juggle a few things at once
- A can-do attitude (you roll your sleeves up and get things done, not shrinking to a challenge)
- Curious and eager to question assumptions, and then take initiative to find creative solutions
Bonus points for:
- Experience working for early-stage tech startups
- Good knowledge of Intercom, Mailchimp, Zendesk, Slack and other CRM platforms
**Benefits**:
- Competitive salary
- 25 days a year holiday
- Company Pension
- A new MacBook
- Flexible working (3 days in the office, 2 working from home)
- Private healthcare
- 2 weeks work from anywhere
- Birthday as holiday
-
Customer Success Executive
2 weeks ago
Camden, United Kingdom BrighterBox Full timeThis FinTech startup is a technology-driven payments company whose mission is to leverage open banking and use innovative financial technology to reduce reduce payment frictions. They're an award-winning seed stage startup at the beginning of their journey,growing at an incredible pace and in search of great people to help achieve their goals. Having...
-
Customer Success Executive
4 days ago
Camden, United Kingdom Multiverse Full timeKantar TGI is the UKs foremost audience planning and buying data currency, used daily by 1,000s of media planners, buyers and salespeople, alongside top tier brand insight and marketing professionals. Our biggest clients include Groupm, Omnicom, PublicsGroupe, Amazon, Sky and Facebook, to name but a few. We’re looking for an ambitious and energetic entry...
-
Account Executive
2 days ago
Camden, United Kingdom Bright Executive Full timeThe Company We are recruiting for a company that is the global leader in Retail Intelligence. Who help retailers increase margins, generate more sales and drive better outcomes through AI-driven Automation and Market & Enterprise Intelligence. By connecting internal enterprise and external market data, brands like John Lewis and Puma use the company's suite...
-
Customer Success
1 week ago
Camden, United Kingdom Pareto Full timeJob Title: Customer Success & Acquisition Location: London **Salary**: £28k basic + uncapped commission - REF: J12895:LON:GJ:CSA Sector: FMCG Our client is a multi-award winning, restaurant enterprise - they're now looking for a range of university graduates to help further their presence and enhance their growth on a local scale! **The Role**: - Learn...
-
Customer Success Executive
1 hour ago
Camden, United Kingdom myTamarin Full timemyTamarin is looking to change the future of childcare. We talk a lot about childcare, but what about ParentCare? myTamarin helps parents be the best they can possibly be. We help them find newborn support and nannies using our psychology-based AI matching service and provide ongoing support. We’re also investing in nannies - giving them the training,...
-
Junior Customer Success Manager
1 week ago
Camden, Greater London, United Kingdom Atom Learning Full timeWe're Atom Learning and our mission is to help every child reach their potential. We use machine learning and a visually engaging tech platform to bring a fun, high-quality and personalised learning experience into every child's home.We combine exceptional teacher-made content with cutting-edge technology to provide fantastic affordable education to all...
-
Camden, United Kingdom GradBay Full time**Company Description** This is a marketing technology business based in London that helps brands grow their lead generation initiatives, at scale. Our technology helps brands capture, manage, track and convert leads to unlock their ability to build the ultimate lead generationmachine. Businesses like BMW, The University of Birmingham and BT trust us to...
-
Camden, United Kingdom GradBay Full time**Company Description** This is a marketing technology business based in London that helps brands grow their lead generation initiatives, at scale. Our technology helps brands capture, manage, track and convert leads to unlock their ability to build the ultimate lead generationmachine. Businesses like BMW, The University of Birmingham and BT trust us to...
-
Marketing Manager
4 days ago
Camden, United Kingdom Bright Executive Full timeMarketing Manager - Remote Marketing / UK / B2B / SaaS / Copywriting / Strategy £55,000 - £70,000 + Benefits An exciting opportunity for a head of marketing to join a company who are offering a working from home opportunity for an experienced marketing professional with an aptitude for driving demand generation through marketing. Your main responsibilities...
-
Sales Executive
2 hours ago
Camden, United Kingdom Jewson Full time**The Role** **Sales Executive - Kentish Town** At Saint-Gobain we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a 'Top Employer' for 5 consecutive years. If you're passionate about working with people, you'reable to put your customer first, and you want to know...